Client Care Coordinator Private Duty Home Care

About the role

We are hiring a Client Care Coordinator to serve as the operational hub of our Private Duty home care program. This role is ideal for someone who thrives in a fast-paced environment, genuinely enjoys working with people, and takes pride in delivering a consistently excellent client experience. This position works fully on-site at our Lombard office and collaborates daily with the Private Duty Administrator/Manager, playing a central role in client intake, caregiver scheduling, staffing, call triage, and overall service quality.

Responsibilities

• Schedule and manage daily and weekly caregiver schedules for all active private duty clients.
• Fill open shifts promptly and manage caregiver call-outs and last-minute cancellations.
• Match caregivers to clients based on certifications, skill set, language, and compatibility.
• Maintain accurate scheduling records in the EVV system and produce daily coverage reports.
• Serve as the primary point of contact for private duty clients and their families.
• Conduct intake interviews, gather required documentation, and onboard new clients.
• Perform regular proactive check-in calls to assess satisfaction and emerging care needs.
• Triage inbound calls, resolve complaints, and escalate clinical concerns to the appropriate team.
• Support Partner with HR and the Private Duty Administrator/Manager to identify and address staffing gaps.
• Aid in caregiver interviews, onboarding paperwork, and pre-employment verification.
• Assist with job posting, recruitment outreach, and caregiver retention initiatives.
• Maintain complete, HIPAA-compliant client and caregiver records in the EVV/scheduling system.
• Monitor caregiver credential renewals, in-service training compliance, and annual health requirements.
• Complete incident reports and unusual occurrence documentation per agency policy.
• Provide daily scheduling status reports and weekly coverage summaries to the Private Duty Administrator/Manager.
• Support operational workflows, intake procedures, and process improvement initiatives.
• Participate in rotating after-hours on-call coverage.

Qualifications

• A high school diploma is required; an Associate's or Bachelor's degree in Healthcare Administration, Human Services, or a related field is preferred.
• Minimum 2 years of experience in home care, healthcare coordination, client services, or scheduling.
• Experience with EVV platforms (ClearCare, or similar) is preferred.
• Strong communication, follow-up, and relationship-building skills.
• Organized, detail-oriented, and able to manage multiple priorities simultaneously.
• Calm under pressure with sound judgment in urgent or emotionally sensitive situations.
• Proficient in Microsoft Office Suite; ability to learn care management systems quickly.
• Bilingual is a strong plus.

Compensation & Benefits

• Base salary: $48,000 - $58,000 annually (DOE).
• Performance-based bonuses / client retention incentives.
• Health insurance eligibility per agency benefits policy.
• Paid time off (PTO) and observed holidays.
• Paid training and professional development opportunities.
• A supportive leadership and collaborative team environment.
• Opportunity to grow into senior operations or care management roles.