Client Care Coordinator-Home Care- Per Diem

Overview

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Responsibilities

• Schedule visits following organization standardized process; only those visits ordered by the physician. Notify supervisor when requests are received that require a physician order.
• Update client schedules on a daily basis to assure they are current according to organization policy and patient needs.
• Verify authorizations and notify clinical supervisors of activities that require direction or input.
• Track and maintain disaster plan as appropriate if needed.
• Validate copies of caregiver documentation against schedules and reconcile incongruities. Notify supervisor of outstanding documentation and interface with payroll and billing processes. Verify all visits accurately and validate in the scheduler for payroll.
• Recognize patient grievances and direct them to the appropriate manager.
• Auxiliary with On-call RN with weekend and/or daily on-call process. Schedule weekend visits/SOCs in a timely manner and enter into appropriate system.
• Ensure that every assigned SOC has been scheduled in appropriate system.
• Answer telephone promptly and in a courteous manner. Taken accurate and complete messages and relay to the appropriate party.
• Maintain client/employee schedules accurately. Enter into appropriate system in a timely manner.
• Fax all transfer forms to appropriate facilities and coordinators within 24 hours.
• Other duties and/or projects as assigned.

Qualifications

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. Associate's Degree preferred.
• Two (2) Years Customer Service Experience
• Proficient in Microsoft Office Suite
• Strong Organizational Skills

Compensation

Minimum rate of $20.64 Hourly
HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.