Client Care Coordinator / Client Services Representative

About the role

The Client Care Coordinator will assist with generating new clients, coordinating client on-boarding, improving client care outcomes, and maintaining high levels of client satisfaction. This role serves as a key liaison between clients, families, caregivers, and internal teams to ensure quality care and seamless service delivery.

Responsibilities

• Complete Life Profile assessments, care plans, first visits, and reassessments in the homes of potential clients or senior communities
• Work within our company CRM and applications to document work completed
• Conduct inquiry calls and follow up to schedule client assessments
• Follow up with and/or complete client visits to advocate for clients and maintain or improve satisfaction
• Collaborate with the Client Service Manager (CSM) to identify high-risk clients and improve care outcomes
• Set and maintain systems to meet KPIs (Key Performance Indicators) related to client conversions and satisfaction
• Communicate effectively with the scheduling team and management regarding new client care needs, preferences, and scheduling requests
• Partner with the Care Team Manager and Clients Services Manager to communicate caregiver hiring needs based on client prospects
• Accurately document all activities with prospects, clients, families, and community/influence centers in the company software system in compliance with state and company requirements

Requirements

• Minimum three (3) years of experience in health care, in-home care, or management
• Must be a self-starter with the ability to work independently and take initiative
• Excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Strong verbal and written communication skills with excellent client and family interaction abilities
• Strong computer and Microsoft Office skills
• Ability to learn and use new computer applications such as our company’s CRM, and documentation software
• Must pass a Washington State background check upon hire and every two (2) years, as required
• Proactive problem-solving and issue-resolution skills
• Must have reliable transportation and the ability to travel to client homes in a large territory

Qualifications

• Minimum qualifications: Bachelor’s degree, Management or supervisory experience, Washington State HCA (Home Care Aide) credential, CNA credential, Experience performing assessments for in-home care, Experience in Sales or Marketing within the Senior Community
• Preferred qualifications: Experience in health care, preferably in-home care, Management or supervisory experience, Bachelor’s degree, Washington State HCA (Home Care Aide) credential, CNA credential, Experience performing assessments for in-home care, Experience in Sales or Marketing within the Senior Community

Skills

• Self-starter with the ability to work independently and take initiative
• Excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Strong verbal and written communication skills with excellent client and family interaction abilities
• Strong computer and Microsoft Office skills
• Ability to learn and use new computer applications such as our company’s CRM, and documentation software
• Proactive problem-solving and issue-resolution skills

Benefits

Senior Helpers of Spokane offers a competitive compensation and benefits package (based on eligibility), including:

• Washington State Employment Compliance
• Equal Employment Opportunity Statement

Pay

Pay Range: $24-$27 Depending on experience and certifications

Schedule

Depending on experience and certifications