Client Care Representative
Pay
We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Schedule
We want YOU to have time for the most important things in your life. Our scheduling is flexible.
Career Path
We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more!
About the Role
Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
Responsibilities
- Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
- Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
- Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
- Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
- Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
Requirements
- A high school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Prior customer service experience preferred
Qualifications
A high school diploma or equivalent required
Skills
- Above-average verbal and telephone communication skills
- Good computer software skills
Benefits
Commensurate with experience
Benefits
Varies based on the franchise location
Pay
Varies based on the franchise location
Schedule
Varies based on the franchise location
Benjamin Franklin Plumbing Team
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
Join the Benjamin Franklin Plumbing Team!
If you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!