Client Care Coordinator-Birth Line Program (Pahokee)Bi-lingual (English/Spanish)

Essential Duties And Responsibilities

• Attends to client needs in the office.
• Works closely with the Scheduling Coordinator and other staff to ensure appointments are scheduled appropriately.
• Schedules client appointments and sends client appointment reminders, as needed.
• Admits clients into the program using established client database systems.
• Manages client intakes.
• Mets with clients, as a client advocate, in one-on-one assessment sessions.
• Provides information, education, and community referrals based on individual client needs and in line with the standards identified by Birthline/Lifeline.
• Provides material assistance to clients following Birthline/Lifeline policies and procedures.
• Completes client follow up contacts in a timely manner.
• Maintains orderly client records, including using the client database.
• Affords general administrative and receptionist support, including greeting clients, preparing intakes, and responding to phone and email inquiries.
• Works with other staff to complete all office opening and closing tasks.
• Works seamlessly with other staff in the office to maintain a well-functioning office environment.
• Maintains data for parenting classes and other similar projects.
• Maintains supply inventory, as directed by Program Director.
• Maintains computer data entry, in-kind donations, and other data logs, as assigned.
• SUBMITS MONTHLY DOCUMENTATION TO PROGRAM DIRECTOR (OR OTHER DESIGNATED STAFF) FOR FACILITY AND SUPPLIES AND/OR CLIENT DATA, AS DIRECTED.
• KEEPS PROGRAM DIRECTOR (OR OTHER DESIGNATED STAFF) INFORMED OF OFFICE ISSUES.
• WORKS WITH OTHER OFFICE STAFF TO MAINTAIN OFFICE FIRST AID KIT, EQUIPMENT, AND ENVIRONMENT.
• TRAVELS TO AND WORKS AT OTHER BIRTHLINE/LIFELINE CENTERS, WHEN REQUESTED, TO FILL STAFFING NEEDS.
• ATTENDS AGENCY MEETINGS/STAFF DEVELOPMENT PROGRAMS, AS REQUIRED.
• ATTENDS TRAINING SESSIONS, AS DETERMINED BY NEEDS OUTLINED IN ANNUAL EVALUATION.
• SUPPORTS THE SOCIAL TEACHINGS OF THE CATHOLIC CHURCH.
• SUPPORTS PROGRAM FUNDRAISING EFFORTS IN PLANNING AND ATTENDANCE.
• PERFORMS OTHER DUTIES AS ASSIGNED.
• RESOLVES PROBLEMS WITH SOME SUPERVISION AND IMPLEMENTS SOLUTIONS.
• CONSULTS SUPERVISOR WHEN UNUSUAL PROBLEMS ARISE.

Qualifications

• Associate degree in related field and/or experience in an office environment and with client interaction.
• Bilingual a Must (English and Spanish).
• Experience in and/or commitment to pro-life work.
• Knowledge of eKyros client database system preferred.
• Strong computer skills and ability to learn new systems.
• Proficient in Microsoft Office programs, Email, and Internet usage.
• Excellent communication skills, both verbal and written.
• Strong clerical and organizational skills.
• Maintain confidentiality of sensitive information.
• Able to forge mutually respectful partnerships with supervisors, coworkers, and clients with an understanding and sensitivity to cultural differences.
• This sensitivity includes, but is not limited to, characteristics of specific cultural and ethnic groups, religious, and various socio-economic groups.
• Must be collaborative with the ability to multi-task in a demanding environment.
• Organized, self-starting, punctual, honest, and courteous.
• Flexible and willing to help as needed.
• Able to adjust and perform in a versatile work environment.
• Knowledge and support of Catholic Social Teaching.
• Florida driver's license and excellent driving record.
• Exhibits professional telephone manners, people skills, confidentiality.
• Able to work effectively with Diocesan employees, pastors, departments heads, representatives of other agencies and the public.
• Able to multi-task, work independently and make responsible judgment calls.
• Able to respect confidentiality and consistently exercise discretion and good business judgment.
• Able to work irregular hours.

Physical Requirements

• Ability to work closely with others and independently.
• Willingness to travel throughout the Diocese of Palm Beach to fulfill job requirements.
• Willingness to respond to emergency situations without notice.
• Willingness to prioritize and respond to the needs of potential clients.
• Occasional light lifting and carrying of under 15 pounds.
• Occasional moderate carrying and lifting of 15 - 44 pounds.
• Frequent use of both hands and fingers (i.e., typing).
• Frequent extended periods of sitting.
• Occasional periods of standing, kneeling, stooping, and climbing.
• Occasional ability of minimal hearing (i.e., driving) and routine hearing (i.e., listening to others in conversation).