Client Care Coordinator

Customer Service Representative (CSR) Blackforest Veterinary Clinic | Full-Time / Part-Time | $17.50 – $19.50 per hour, depending on experience About Us Blackforest Veterinary Clinic is a growing hospital dedicated to delivering compassionate, high-quality care to our patients and the families who love them. As our practice expands, we are looking for a warm, organized, and dependable Customer Service Representative to join our front desk team. You will be the first and last face clients see, and you will set the tone for every visit. Position Summary The CSR is the heart of our front office. You will welcome clients and their pets, manage the flow of appointments, handle check-in and check-out, and communicate clearly and kindly with pet owners, sometimes during stressful or emotional moments. You will work closely with our veterinarians, technicians, and assistants to keep the hospital running smoothly. Key Responsibilities Greet clients and patients warmly in person, by phone, and by email or textAnswer multi-line phones, schedule appointments, and manage the daily appointment calendarCheck patients in and out, update client and patient records, and verify contact informationProcess payments, explain invoices and estimates, and handle payment plans or third-party financing optionsCommunicate with clients about treatment plans, medication refills, and follow-up care, escalating medical questions to the clinical teamCoordinate patient flow between the lobby, exam rooms, and treatment areas to minimize wait timesManage incoming and outgoing records requests, referrals, and pharmacy or lab communicationsSend appointment and vaccine reminders and follow up on outstanding recallsRespond with empathy and professionalism to clients experiencing grief, including end-of-life and euthanasia appointmentsKeep the reception area, front desk, and client spaces clean, tidy, and welcomingSupport the team with general administrative tasks as the hospital grows Qualifications Required High school diploma or equivalentExcellent communication skills and a friendly, patient demeanorComfort handling a busy, fast-paced environment and multitaskingBasic computer skills and ability to learn new software quicklyReliability, punctuality, and a strong team-first attitudeAbility to remain calm and compassionate with upset or anxious clients Preferred 1+ year of customer service, reception, or medical front office experiencePrior veterinary clinic experienceFamiliarity with veterinary practice management software (e.g., Cornerstone, AVImark, ezyVet, Provet, or similar)Cash handling or POS experienceBilingual (English/Spanish) a plus Skills and Traits We Value A genuine love of animals and the people who care for themStrong attention to detail and accuracy with records and paymentsProblem-solving and the ability to stay composed under pressureWillingness to learn, take feedback, and grow with a developing practiceRespectful, collaborative approach to working with a diverse team Physical Requirements Ability to sit or stand for extended periodsAbility to lift up to 25–40 lbs occasionally (pet food, supplies, and assisting with small pets)Comfort being around animals of all kinds, including dogs, cats, and exotic petsExposure to animal dander, noise, and odors typical of a veterinary hospital Schedule Hours will include weekdays and rotating Saturdays, with some evening shifts depending on clinic needs. Compensation And Benefits Pay: $17.50 – $19.50 per hour, based on experienceHealth, dental, and vision insurance, if offeredPaid time off and holiday payEmployee discount on veterinary care, food, and products for your own petsContinuing education and training opportunitiesRetirement plan or match, if offeredOpportunity for growth within a rapidly expanding hospital