Client Care Coordinator
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. So we will not have heading like "Care Coordinator". We'll just have sections.
We need to decide which sections to include. Likely: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
But we might combine Requirements and Qualifications? The posting has "Requirements Qualifications:" heading. Could treat as Qualifications. But we also have ADA Requirements separate. Could put under Requirements.
We need to avoid duplication. Let's extract content.
First, description paragraph:
"Avid Health delivers exceptional personalized in-home care services by hiring compassionate people who believe in taking care of our clients, fellow employees, and the communities we serve. We believe in Access, Value-Based Care, Innovation, and Dedication to Quality. JOIN OUR TEAM! Avid is hiring a Care Coordinator for our Cumberland Region. This position is available immediately. The role of the Care Coordinator (CC) is to provide the day-to-day coordination and scheduling of quality and qualified field employees with clients. The CC is responsible to maintain current client services and intake of new clients to agency. CC is held accountable to communicate and update all client care information into agency EMR system to ensure clients’ Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) needs are met by all members of the interdisciplinary team. This position will be based out of the Fayetteville branch and covers Cumberland, Columbus, and Richmond counties. Role is office based, as well as some community events. We have a stable client census with consistent assignments and hours, offering you the ability to work with clients and their caregivers long-term. Employee Role: Client Care Coordinator (CCC) The role of the Client Care Coordinator (CCC) is to provide the day-to-day coordination and scheduling of quality and qualified field employees with clients. The CCC is responsible for maintaining current client services and intake of new clients to the agency. CCC is held accountable to communicate and update all client care information into agency EMR system to ensure clients’ Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) needs are met by all members of the interdisciplinary team."
That's repetitive; we can combine.
We'll produce About the role paragraph summarizing mission, location, immediate availability, role description, office based, community events, stable client census.
Now Responsibilities: list of essential job responsibilities (the bullet list). Let's extract each bullet:
- Participate in all general office administrative operations including on-call responsibilities to ensure business continuity.
- Manage intake coordination tasks from all referral sources while continuing to seek new referral opportunities to support branch operational growth goals.
- Maintains accurate client schedules by learning and familiarizing self on field employees’ availability and their respective skill level to effectively meet client’s level of care needs.
- Ensures client schedules are covered daily for new intakes and shift replacements due to staff PTO, sicknesses, and emergency call outs.
- Manage client/contract satisfaction with the highest level of customer service standards, communication, and documentation.
- Build relationships with clients to encourage compliance with care plans and client safety.
- Ensure all forms of communication with clients, families, health plan providers, and field employees are documented timely to promote continuity of care across all interdepartmental functions.
- File all employee and client paperwork as appropriate within 7 days of documentations into agency EMR.
- Manage time and attendance of field employees and ensure daily compliance with Electronic Visit Verification (EVV) requirements for timely payroll and billing processing.
- Review EVV data and process weekly payroll for all branch field employees.
- Ensure timely collection of timesheet records for schedules with unsuccessful EVV records.
- Conduct audit review of field employees’ visit notes and EVV data to ensure compliance with client’s ADL and IADL needs.
- Orientate and supervise field employees to client care plans and provide remedial training and mentoring as needed.
- Work with Recruitment and Compliance departments to communicate recruitment needs.
- Manage and monitor field employees to ensure compliance with state, federal, and contractual annual health and training requirements.
- Support branch recruitment efforts by distributing applications to potential new hires and forward completed forms to Regional Recruiter or Human Resources to process.
- Run reports and utilize data from EMR to manage individual KPI goals and expectations.
- Follow Agency Policies and Procedures and ensure all HIPAA regulations are adhered to.
- All other duties as assigned.
Now Requirements: includes ADA Requirements: "Candidates will have the physical ability to perform job-related duties, which may require lifting a minimum of 10 pounds, bending, stooping, stretching, pulling, and pushing."
Also maybe "You have a lot to offer! And so do we!" is not requirement.
Also maybe "Reporting To: Regional Director or General Manager" and "Wage/Hour Classification: Non-Exempt" could be considered metadata but we could fold into a short p or drop. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we could include a short p for Reporting To and Wage/Hour Classification under About the role or maybe a separate meta paragraph. But we can drop if not essential. However it's substantive? Might be considered minor metadata. We could include a short p under About the role: "Reports to Regional Director or General Manager. Non-exempt position." That seems okay.
Now Qualifications: list:
- Education: College degree preferred or equivalent work experience.
- Licensure/Certification: CNA license preferred.
- Travel: Travel is required for business purposes. The employee must have a valid driver’s license issued by the state in which they work, a satisfactory driving record, and an operational vehicle.
- Work Experience: Minimum of two years’ related experience required. Working knowledge of commonly used medical concepts, practices, and procedures preferred.
- Hours of Work: Monday-Friday, weekends and holidays as needed. Occasional need for flexible hours to meet the educational needs of staff and agency. Able to rotate calls and respond to assist as needed while on call.
Now Skills and Additional Requirements:
- Essential Technical Skills: Working knowledge of Word, Excel, Windows, Email, typing of 35 wpm and accurate data entry skills
- A specific understanding of geographical/cultural requirements of branch office is preferred.
- Satisfactory verbal and written communication skills.
- Ability to concentrate with frequent interruption, handle pressure of deadline, good judgement, ability to follow procedures, ability to work independently.
- Ability to prioritize work activities and complete assignments in a self-directed manner with minimum need for constant supervision.
- Language: Bi-lingual – English/Spanish a plus.
Now Benefits list:
- Competitive pay, paid weekly
- Medical Insurance (choice of 3 plans), with company contribution
- Dental Insurance
- Vision Insurance
- Life and AD&D Insurance
- Short and Long-Term Disability Insurance
- 401k plan with company match
- Paid Time Off
- Holiday Pay
- Ongoing training
- Performance based bonus
Now Pay: Already included as first bullet under Benefits but we could separate Pay section with "Competitive pay, paid weekly". However we must not duplicate. The instruction: Prefer a few substantive sections over many thin ones. Could combine Pay into Benefits? But they said create Pay section only if posting actually states them. It does state "Competitive pay, paid weekly". Could be part of Benefits but we could still have Pay section with that detail and Benefits section with other benefits. However that might be thin. Better to include Pay as part of Benefits? But they said use Benefits section for benefits list. Pay is a benefit but could be separate. I'd keep Pay separate with that single item, and Benefits section with the rest (excluding pay). That seems reasonable.
Now Schedule: Hours of Work details.
Now we need to output HTML fragment only.
Structure:
About the role
...
Responsibilities
- ...
...
Requirements
ADA Requirements: Candidates will have the physical ability to perform job-related duties, which may require lifting a minimum of 10 pounds, bending, stooping, stretching, pulling, and pushing.
Reports to Regional Director or General Manager. Non-exempt position.
Qualifications
- Education: College degree preferred or equivalent work experience.
- Licensure/Certification: CNA license preferred.
- Travel: Travel is required for business purposes. The employee must have a valid driver’s license issued by the state in which they work, a satisfactory driving record, and an operational vehicle.
- Work Experience: Minimum of two years’ related experience required. Working knowledge of commonly used medical concepts, practices, and procedures preferred.
- Hours of Work: Monday-Friday, weekends and holidays as needed. Occasional need for flexible hours to meet the educational needs of staff and agency. Able to rotate calls and respond to assist as needed while on call.
Skills
- Essential Technical Skills: Working knowledge of Word, Excel, Windows, Email, typing of 35 wpm and accurate data entry skills
- A specific understanding of geographical/cultural requirements of branch office is preferred.
- Satisfactory verbal and written communication skills
for prose. We must not repeat job title as heading. So we will not have heading like "Care Coordinator". We'll just have sections. We need to decide which sections to include. Likely: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we might combine Requirements and Qualifications? The posting has "Requirements Qualifications:" heading. Could treat as Qualifications. But we also have ADA Requirements separate. Could put under Requirements. We need to avoid duplication. Let's extract content. First, description paragraph: "Avid Health delivers exceptional personalized in-home care services by hiring compassionate people who believe in taking care of our clients, fellow employees, and the communities we serve. We believe in Access, Value-Based Care, Innovation, and Dedication to Quality. JOIN OUR TEAM! Avid is hiring a Care Coordinator for our Cumberland Region. This position is available immediately. The role of the Care Coordinator (CC) is to provide the day-to-day coordination and scheduling of quality and qualified field employees with clients. The CC is responsible to maintain current client services and intake of new clients to agency. CC is held accountable to communicate and update all client care information into agency EMR system to ensure clients’ Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) needs are met by all members of the interdisciplinary team. This position will be based out of the Fayetteville branch and covers Cumberland, Columbus, and Richmond counties. Role is office based, as well as some community events. We have a stable client census with consistent assignments and hours, offering you the ability to work with clients and their caregivers long-term. Employee Role: Client Care Coordinator (CCC) The role of the Client Care Coordinator (CCC) is to provide the day-to-day coordination and scheduling of quality and qualified field employees with clients. The CCC is responsible for maintaining current client services and intake of new clients to the agency. CCC is held accountable to communicate and update all client care information into agency EMR system to ensure clients’ Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) needs are met by all members of the interdisciplinary team." That's repetitive; we can combine. We'll produce About the role paragraph summarizing mission, location, immediate availability, role description, office based, community events, stable client census. Now Responsibilities: list of essential job responsibilities (the bullet list). Let's extract each bullet: - Participate in all general office administrative operations including on-call responsibilities to ensure business continuity. - Manage intake coordination tasks from all referral sources while continuing to seek new referral opportunities to support branch operational growth goals. - Maintains accurate client schedules by learning and familiarizing self on field employees’ availability and their respective skill level to effectively meet client’s level of care needs. - Ensures client schedules are covered daily for new intakes and shift replacements due to staff PTO, sicknesses, and emergency call outs. - Manage client/contract satisfaction with the highest level of customer service standards, communication, and documentation. - Build relationships with clients to encourage compliance with care plans and client safety. - Ensure all forms of communication with clients, families, health plan providers, and field employees are documented timely to promote continuity of care across all interdepartmental functions. - File all employee and client paperwork as appropriate within 7 days of documentations into agency EMR. - Manage time and attendance of field employees and ensure daily compliance with Electronic Visit Verification (EVV) requirements for timely payroll and billing processing. - Review EVV data and process weekly payroll for all branch field employees. - Ensure timely collection of timesheet records for schedules with unsuccessful EVV records. - Conduct audit review of field employees’ visit notes and EVV data to ensure compliance with client’s ADL and IADL needs. - Orientate and supervise field employees to client care plans and provide remedial training and mentoring as needed. - Work with Recruitment and Compliance departments to communicate recruitment needs. - Manage and monitor field employees to ensure compliance with state, federal, and contractual annual health and training requirements. - Support branch recruitment efforts by distributing applications to potential new hires and forward completed forms to Regional Recruiter or Human Resources to process. - Run reports and utilize data from EMR to manage individual KPI goals and expectations. - Follow Agency Policies and Procedures and ensure all HIPAA regulations are adhered to. - All other duties as assigned. Now Requirements: includes ADA Requirements: "Candidates will have the physical ability to perform job-related duties, which may require lifting a minimum of 10 pounds, bending, stooping, stretching, pulling, and pushing." Also maybe "You have a lot to offer! And so do we!" is not requirement. Also maybe "Reporting To: Regional Director or General Manager" and "Wage/Hour Classification: Non-Exempt" could be considered metadata but we could fold into a short p or drop. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we could include a short p for Reporting To and Wage/Hour Classification under About the role or maybe a separate meta paragraph. But we can drop if not essential. However it's substantive? Might be considered minor metadata. We could include a short p under About the role: "Reports to Regional Director or General Manager. Non-exempt position." That seems okay. Now Qualifications: list: - Education: College degree preferred or equivalent work experience. - Licensure/Certification: CNA license preferred. - Travel: Travel is required for business purposes. The employee must have a valid driver’s license issued by the state in which they work, a satisfactory driving record, and an operational vehicle. - Work Experience: Minimum of two years’ related experience required. Working knowledge of commonly used medical concepts, practices, and procedures preferred. - Hours of Work: Monday-Friday, weekends and holidays as needed. Occasional need for flexible hours to meet the educational needs of staff and agency. Able to rotate calls and respond to assist as needed while on call. Now Skills and Additional Requirements: - Essential Technical Skills: Working knowledge of Word, Excel, Windows, Email, typing of 35 wpm and accurate data entry skills - A specific understanding of geographical/cultural requirements of branch office is preferred. - Satisfactory verbal and written communication skills. - Ability to concentrate with frequent interruption, handle pressure of deadline, good judgement, ability to follow procedures, ability to work independently. - Ability to prioritize work activities and complete assignments in a self-directed manner with minimum need for constant supervision. - Language: Bi-lingual – English/Spanish a plus. Now Benefits list: - Competitive pay, paid weekly - Medical Insurance (choice of 3 plans), with company contribution - Dental Insurance - Vision Insurance - Life and AD&D Insurance - Short and Long-Term Disability Insurance - 401k plan with company match - Paid Time Off - Holiday Pay - Ongoing training - Performance based bonus Now Pay: Already included as first bullet under Benefits but we could separate Pay section with "Competitive pay, paid weekly". However we must not duplicate. The instruction: Prefer a few substantive sections over many thin ones. Could combine Pay into Benefits? But they said create Pay section only if posting actually states them. It does state "Competitive pay, paid weekly". Could be part of Benefits but we could still have Pay section with that detail and Benefits section with other benefits. However that might be thin. Better to include Pay as part of Benefits? But they said use Benefits section for benefits list. Pay is a benefit but could be separate. I'd keep Pay separate with that single item, and Benefits section with the rest (excluding pay). That seems reasonable. Now Schedule: Hours of Work details. Now we need to output HTML fragment only. Structure:
About the role
...
Responsibilities
- ... ...
Requirements
ADA Requirements: Candidates will have the physical ability to perform job-related duties, which may require lifting a minimum of 10 pounds, bending, stooping, stretching, pulling, and pushing.
Reports to Regional Director or General Manager. Non-exempt position.
Qualifications
- Education: College degree preferred or equivalent work experience.
- Licensure/Certification: CNA license preferred.
- Travel: Travel is required for business purposes. The employee must have a valid driver’s license issued by the state in which they work, a satisfactory driving record, and an operational vehicle.
- Work Experience: Minimum of two years’ related experience required. Working knowledge of commonly used medical concepts, practices, and procedures preferred.
- Hours of Work: Monday-Friday, weekends and holidays as needed. Occasional need for flexible hours to meet the educational needs of staff and agency. Able to rotate calls and respond to assist as needed while on call.
Skills
- Essential Technical Skills: Working knowledge of Word, Excel, Windows, Email, typing of 35 wpm and accurate data entry skills
- A specific understanding of geographical/cultural requirements of branch office is preferred.
- Satisfactory verbal and written communication skills