Client Care Assistant (Part-time) (St. Louis, MO)

Position Details

Part-time position
Up to 29 hours per week
Monday-Friday
Hours between 9:00 a.m. and 5:00 p.m.
Starting pay: $16.00 per hour

Responsibilities

• Communicate with clients regarding concerns involving attorneys or firm policies.
• Provide exceptional customer service while building positive relationships with current clients.
• Serve as a liaison between clients and the Firm to help resolve concerns professionally and compassionately.
• Listen carefully to client concerns and work toward practical resolutions while explaining Firm policies and procedures.
• Communicate with clients by phone and email in a timely and professional manner.
• Maintain professionalism, empathy, confidentiality, and sound judgment in every client interaction.
• Work collaboratively with attorneys, Client Care leadership, and other departments to ensure an outstanding client experience.

Qualifications

• High school diploma or equivalent.
• Strong computer skills and proficiency with Microsoft Office.
• Typing speed of approximately 45 WPM or higher.
• Excellent verbal, telephone, and written communication skills.
• Outstanding customer service and interpersonal skills.
• Ability to remain calm and professional when handling difficult conversations.
• Strong organizational skills and attention to detail.
• Excellent attendance and punctuality.
• Prior law firm, legal, customer service, hospitality, call center, or client relations experience is preferred, but not required.

About Stange Law Firm

At Stange Law Firm, we believe that outstanding client service is one of the foundations of our success. We are committed to investing in our employees and creating opportunities for long-term career growth. We Offer
Starting pay of $16.00 per hour
Flexible part-time schedule (up to 29 hours per week)
Professional, collaborative work environment
Paid on-the-job training
Opportunities for advancement within the Firm
Promotion from within whenever possible
Stable and expanding multi-state law firm
Excellent reputation throughout the legal community
Opportunity to work for one of the nation's largest family law firms

Additional Information

• All information submitted will be kept confidential in accordance with EEO guidelines.
• This is a part time position.
• Visit Careers at Stange Law Firm
• Subscribe to be notified of new jobs
• If we don't have an open position that fits you, feel free to subscribe to our Talent Team email!