Client Advocate - Construction

The Role

The Client Advocate provides strategic relationship management and advisory service to clients, delivering consultative risk and insurance solutions aligned to their business objectives. This role partners with Producers and/or Senior Client Advocates (SCAs) on large and complex accounts and may independently lead middle market client relationships where a senior account lead is not assigned.

The Client Advocate coordinates and leverages WTW resources to deliver seamless service, effective placement strategies, and integrated risk management solutions aligned to client needs, while ensuring adherence to all regulatory, compliance, and technical standards.

Leveraging deep industry and insurance expertise, the Client Advocate develops and advises on coverage strategies, identifies opportunities to enhance client outcomes, and supports growth through proactive relationship management.

Success in this role requires the ability to deliver exceptional client service in a fast-paced environment, exercise sound judgment, and operate with a high degree of autonomy while fostering strong collaboration across internal teams.

Qualifications

• 8+ years of commercial Property & Casualty experience in a client facing role or demonstrated ability to perform the responsibilities of the role.
• Strong knowledge of coverage forms with the ability to analyze program design, identify coverage gaps, and provide ongoing coverage advisory.
• Ability to interpret, analyze, and present complex analytical models and insights.
• Proven relationship management skills, with the ability to leverage internal and external relationships to deliver tailored client solutions and effectively navigate conflict.
• Advanced negotiation skills, including structuring complex solutions, building consensus across stakeholders, and driving successful outcomes.
• Strong business acumen, including understanding of client strategies, market dynamics, and risk solutions.
• Comprehensive knowledge of the end-to-end insurance renewal process, including key steps, stakeholders, and timelines.
• Demonstrated business development capability, including identifying and advancing growth opportunities within client relationships.
• Excellent communication skills (verbal and written), including the ability to lead presentations and facilitate complex or technical discussions.
• Strong project management skills, with the ability to lead large, complex, and multi-dimensional initiatives.
• Demonstrated leadership and influence skills, including the ability to guide teams, drive accountability, and support change initiatives.
• Strong critical thinking and problem-solving skills, with adaptability and openness to feedback.
• Intellectual curiosity and a proactive approach to developing innovative solutions.
• Proficiency in Microsoft Office and familiarity with relevant business and analytical tools.
• Property & Casualty license required, with completion of continuing education requirements.
• Construction Industry experience preferred
• Professional insurance designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM)