Client Advisor/ Stylist - Rodeo Drive

Who Are We Looking For

The Client Advisor role is a crucial position that contributes to driving sales through providing a genuine experience to each client. This role requires a passion for fashion, excellent interpersonal skills, and a commitment to excellence.

Key Responsibilities

• Brand Experience: Master the Client Journey to create strong long-term client relationships. Provide the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Clientele and Proactive Engagement: Actively engage with existing and potential clients, actively engage in all actions to reach CRM targets, implement personalized outreach campaigns, and utilize all clienteling tools to complete CRM tasks within given timeframe.
• Data Capture and CRM Targets: Consistently capture client data and take notes of all qualitative information, know their portfolio of customers, and the VVICs and VICs they handle, consistently work to achieve given sales, KPIs and CRM targets.
• Styling: Strive to discover your clients and their every need, and guide them across all categories of the brand. Familiar with current fashion and in-season trends to curate looks, prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Mercandise and Visuals: Assist with all sales and after-sales activities (boutique returns, end of season, customer returns, repairs, complaints), ensure product maintenance, replenishment on the floor, know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
• Merchandise and Visuals: Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards. Liaise with the Visual team to follow display guidelines; verify and report all relevant information to store management.
• Operations: Knowledge and understanding of company policies and procedures, ability to use POS system to perform all client transactions. Knowledgeable in company policies and procedures, able to use POS system to perform all client transactions.

Requirements

• Previous luxury retail sales with relevant clientele-focused experience
• Proven track record in achieving sales results
• Exceptional clientele, customer relationship-building skills
• Demonstrate strong verbal and written communication skills
• Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays
• Foreign Languages a plus
• Action-oriented; drive for results
• Problem-solver
• Must be a team player

Hourly Rate

$20-$24 with Comission (range is depending on experience and subject to change.)