Client Advisor Opportunities | Rodeo Drive Flagship

Introduction

Burberry believes creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers, and our communities. This core belief guides Burberry's operations, aiming to provide an environment where creative minds from diverse backgrounds can thrive.

Job Purpose

The Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalized and elevated experience with commercial success. Reporting to store management, the Client Advisor inspires clients by conveying passion for the brand, fashion, and luxury products. Demonstrating a high level of knowledge in styling and selling, the Client Advisor elevates the client experience in the store.

Responsibilities

• Meet and exceed individual and store sales and other commercial KPIs
• Through storytelling and passion for the brand, inspire clients creating desire and love for Burberry with every client interaction
• Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling
• Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert, and close the sale to maintain the relationship with the client
• Be efficient in following-up and delivering after-sales services to our clients
• Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns, and stockroom maintenance when required
• Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
• Foster team work and a positive work climate

Client Engagement

• Build meaningful relationships with Clients
• Work by appointment to provide a personalized service and build relationships with our clients to promote loyalty and incremental purchases
• Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
• Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests

Personal Profile

• A proven track record in delivering sales and exceeding targets
• Previous experience in Clientelling
• A strong interest in fashion, art, and culture
• Strong product knowledge and good understanding of store retail operations
• Understanding of competitor products
• Experience in working as part of a team
• Fluent in local language; English proficiency is desirable
• Other language knowledge is desirable
• Demonstrates Confidence, Curiosity, Conviction, and Care
• Enjoys being part of a team
• Energetic, proactive, and self-motivated
• Detail-oriented and creative with a passion for selling
• Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
• Results-driven and commercial mindset
• Flexible, collaborative, and adaptable approach to work

Burberry is an Equal Opportunities Employer and recruits purely on the basis of skills and experience. The expected base salary for the role will generally be between $25.00 and $27.00 per hour at the commencement of employment. Base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.