Client Advisor/Stylist- Forum (Bilingual)

Key Responsibilities

• Master the Client Journey to create strong long term client relationships.
• Proactively engage with existing and potential clients.
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engage in all actions to reach them.
• Implement personalized outreach campaigns and utilize all clienteling tools available to complete CRM tasks within given timeframe.
• Consistently capture client data and take notes of all qualitative information.
• Know their portfolio of customers, and the VVICs and VICs they handle.
• Consistently work to achieve given sales, KPIs and CRM targets.
• Strive to discover your clients and their every need, and to guide them across all categories of the brand.
• Familiar with current fashion and in-season trends to curate looks.
• Develop strong product and fit knowledge via company trainings, tools, and in-store employee fit sessions.
• Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events within the store.
• Assist with all sales and after-sales activities (boutique returns, end of season, customer returns, repairs, complaints).
• Ensure product maintenance, replenishment on the floor.
• Know the warehouse stock of all categories to ensure restock shelves and maximize sales.
• Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines; verify and report all relevant information to store management.
• Knowledge and understanding of company policies and procedures.
• Ability to use POS system to perform all client transactions.
• Where an Ops team member is not present, take an active part in the execution of operational tasks (including shipping/receiving).

Requirements

• Previous luxury retail sales with relevant clientele-focused experience.
• Proven track record in achieving sales results.
• Exceptional clientele and customer relationship-building skills.
• Demonstrate strong verbal and written communication skills.
• Possess computer skills to operate our retail POS system, and MS Office programs such as Word, Excel, and Outlook.
• Ability to work a flexible schedule based on business needs which includes evenings, weekends, and holidays.
• Foreign languages a plus.
• Action-oriented; drive for results.
• Problem-solver.
• Must be a team player.