Client Advisor, South Coast Plaza - Maison Margiela

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance. In 2002, the French house became part of OTB and continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

Responsibilities

• Reach and surpass monthly sales goals as determined by Management.
• Demonstrate an in-depth knowledge of all products in assigned category and keep up-to-date on all product categories in store.
• Manage sales and optimize each step of the sales process, ensuring all clients receive the highest degree of sophistication and enjoyable service possible, and foster development of loyal shoppers.
• Welcome and know regular customers.
• Provide strong customer service to ensure courteous and precise customer satisfaction.
• Follow up with clients through telephone calls, letters, cards, and special announcements.
• Maintain a book of clients including sales records, records of all client preferences, colors, sizes, styles, and life events (birthdates, etc.).
• Align with the style and qualitative standards of the Brand throughout the sales and post-sale process.
• Take full advantage of all contacts with customers in the store to promote both the Brand and Product.
• Collaborate with colleagues to achieve business objectives.
• Stay up-to-date regarding fashion trends; know and monitor competition.
• Identify customers' needs, both expressed and less obvious.
• Demonstrate, recommend, and style products; promote wardrobing.
• Schedule client appointments and pull merchandise for clients in advance of appointments.
• Ensure customer loyalty by collecting customer information and entering it into the database, building a valuable clientele base.
• Understand and communicate the Company’s brand values to customers.
• Support the brand image by always adhering to the dress code.
• Participate in the inventory process.
• Contribute to and create an overall positive atmosphere in the store.
• Maintain a clean and organized store to create a comfortable shopping experience.
• Maintain knowledge and understanding of store sales goals.
• Maintain visual merchandising criteria and quantities per Company standards and guidelines.
• Ensure product is accurately coded, tagged, and priced.
• Provide store management with qualitative feedback.

Requirements

• Previous retail customer service experience in the luxury market.
• Previous client book preferred.
• Excellent customer service skills.
• Proficiency in writing and communication (written and verbal).

Preferred Skills

• Experience in a luxury/high-end clienteling environment.
• Proven sales track record and achievement of sales goals.
• 4+ years in a premium/luxury commission sales environment.

Physical Requirements

• Required to stand and walk for up to eight hours in a workday.
• Required to lift and/or move up to 50 pounds.

Pay

$19 - $20 per hour

Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request.