Client Advisor - Pasadena (Spanish Speaker)

Job Description Overview

Responsibilities

• Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch.
• Be an excellent communicator and brand ambassador.
• Develop client relationships and exceed commercial targets through the love of building your own business.
• Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.
• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data. Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment.
• Drive business through key product pillars. Convert clients through curiosity and discovery daily.
• Elevate in store experience by consistently delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
• Demonstrate Client Experience Behaviors identified within the NPS program.
• Embrace/Leverage client feedback to elevate every in-store experience to a memorable event.
• Optimize hospitality and store amenities to create unique experiences.
• Act on NPS performance and client feedback.
• Connect with your client’s wardrobe to ‘style them’.

Requirements

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving Commercial results.
• Ability to connect with the client.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.
• Spanish Speaking Desired.

Qualifications

• A college/university degree.
• Proficiency in multiple languages.

Skills

• Excellent communication skills.
• Client relationship management.
• Entrepreneurial spirit.
• Customer service.
• Product knowledge.
• Time management.

Benefits

N/A

Pay

The hiring range for this position is $22.19 - $30.02. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

Schedule

N/A