Client Advisor - Pasadena

Job Description Overview

Responsibilities

• Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch;
• Be an excellent communicator and brand ambassador.
• Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do.
• Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan
• Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.
• Sales: Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data. Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment
• Drive business through key product pillars. Convert clients through curiosity and discovery daily
• Service: Elevate in store experience by consistently delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
• Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback
• Connect with your client’s wardrobe to ‘style them’

Requirements

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving Commercial results.
• Ability to connect with the client.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.

Qualifications

A college/university degree.

Proficiency in multiple languages.

Skills

N/A

Benefits

N/A

Pay

The hiring range for this position is $22.19 - $30.02. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

Schedule

N/A