Client Advisor-Mandarin Speaker-Natick

About the Role

Tiffany & Co. is a symbol of excellence, known for beauty, romance, and the iconic Blue Box. With a 175-year legacy of exquisite designs and timeless jewelry, Tiffany employees uphold the brand’s high standards while contributing to its evolving luxury market presence. We seek passionate, kind, and professionally committed individuals who deliver the Tiffany Experience to every client, fostering a workplace dedicated to craftsmanship, design, and corporate sustainability.

Responsibilities

• Embody the Tiffany brand in every client interaction, using the "Tiffany Touch" to create extraordinary experiences.
• Serve as a brand ambassador, conveying passion for Tiffany in all conversations.
• Develop and nurture client relationships to drive lifetime loyalty and exceed sales targets (monthly, quarterly, and annual).
• Capture and maintain client data to cultivate new and existing relationships.
• Generate a significant portion of sales through repeat client business and key product pillars.
• Elevate the in-store experience by delivering memorable moments to every client.
• Demonstrate Client Experience Behaviors from the TEI program (Voice of Client Survey) and align with Tiffany’s client experience vision.
• Optimize hospitality and store amenities to create unique experiences and act on TEI performance feedback.

Requirements

• Experience in retail, luxury retail, or client-related fields (e.g., hospitality).
• Proven track record in achieving sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to engage with a diverse client base.
• Proficiency with Point of Sale (POS) systems, client tracking tools, and Microsoft Outlook/email.
• Authorization to work in the United States or the country where the position is based.

Preferred Qualifications

• A college or university degree.
• Graduate Gemologist degree or prior Gemological Institute of America (GIA) coursework.
• Proficiency in multiple languages.

Pay

The hiring range for this position is $20.40 – $27.60 per hour, dependent on relevant skills and experience.