Client Advisor-Full Time-Natick, MA
Sales
Deepen the relationship with our clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly, and annual store commercial targets. Capture client data. Cultivate new and existing client relationships. Deliver a significant portion of sales through repeat client business. Identify innovative ways to grow your business through delivering elevated client experience in each client appointment. Drive business through key product pillars. Convert clients through curiosity and discovery daily. Service: Elevate in store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch. Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event. Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback. Connect with your client’s wardrobe to ‘style them’.
Requirements
Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality). Proven track record in achieving Commercial results. Ability to connect with the client. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays. Ability to work with a diverse client base. Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email. Must have authorization to work in the United States or in the country where the position is based.
Qualifications
A college/university degree. Proficiency in multiple languages.
Skills
Excellent communication skills. Entrepreneurial spirit. Passion for Tiffany. Client relationship management. Gemology knowledge. Ability to work with a diverse client base. Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
Benefits
Competitive Compensation & Uncapped Commission: Attractive base salary is $20.40 USD−$27.00 USD per hour, complemented by a lucrative commission structure that truly reflects your sales achievements and dedication to client satisfaction. Exceptional Benefits Package: Includes medical, dental, and vision coverage, a robust 401(k) plan with company match, generous paid time off, including 10 days of paid vacation, and employee discounts on our exquisite merchandise. Professional Development & Growth: Comprehensive training programs designed to deepen expertise in luxury retail, gemology, and client relationship management. Prestigious Work Environment: Iconic brand setting, surrounded by timeless beauty and a team of passionate professionals. Artistic Legacy: Opportunity to sell designs from legendary artists like Schlumberger, Picasso, and Peretti, connecting clients with pieces that are not just jewelry, but masterpieces of design history.
Pay
$20.40 USD−$27.00 USD per hour.
Schedule
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
About the Role
Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary. Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do. Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan. Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.