Service Advisor | Full Time
The Cole Family of Harley-Davidson Dealerships · Florence, SC · 28 mo ago
On-siteOTHRFull-time
About the role
Join our team that have Service departments that are Platinum rated by Harley-Davidson.
Responsibilities
- Become skilled at assessing Harley-Davidson© motorcycles for repair, customization, performance and maintenance, etc.
- Estimate costs and completion times of service work, and clearly communicate them to the customer, notifying the customers of any changes, delays, or additional work needed.
- Open & close all customer paid, warranty, and internal repair orders.
- Strategically assign jobs to technicians based on skill level and project schedule.
- Review work-in-progress to ensure quality and timeliness.
- Handle all scheduling of customer appointments and follow up calls.
- Perform cashier functions, as needed.
- Aid in maintaining a smooth-running efficient service department with a high degree of customer satisfaction.
- Promote additional services by communicating of service specials or additional work needed.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
Requirements
- Knowledge of Harley-Davidson motorcycle servicing a major plus.
- Technical repair education through Motorcycle Mechanics Institute or UTI also a major plus.
- Exceptional customer service skills and attention to detail are a necessity.
- Past experience as a Service Advisor or Service Consultant go to the top of the list
Qualifications and Job Requirements
- Knowledge of Harley-Davidson motorcycle servicing a major plus.
- Technical repair education through Motorcycle Mechanics Institute or UTI also a major plus.
- Exceptional customer service skills and attention to detail are a necessity.
- Past experience as a Service Advisor or Service Consultant go to the top of the list
Benefits
- 401K
- Paid Vacation & Holidays
- Medical, Dental, Vision, Life, Cancer, Accidental, and Disability Insurance
- Health Flexible Spending Account
- Company Discounts
- Opportunities for growth and professional development
Pay
N/A
Schedule
N/A