Service Supervisor Full Time

About the role

Responsible for managing tire bay operations at the club level, managing tire sales, ensuring proper installation and repairs of tires, supervising tire bay team members, and maintaining tire bay and policies and procedures.

Responsibilities

• Supervise tire bay team members.
• Ensure tire bay team members work in a safe environment and are following all tire bay policies and procedures.
• Ensure proper scheduling and staffing within areas of responsibility.
• Install, sell, and repair tires.
• Maintain and order tire installation equipment.
• Maintain a clean and professional tire bay and waiting area.
• Maintain an accurate and complete supply inventory.
• Monitor tire bay sales transactions and handle cash transactions when applicable.
• Comply with safety and cleanliness standards.
• Manage tire bay audits and checklists.
• Oversee tire bay records retention policies and procedures.
• Ensure all TIA Certifications, Titan Certifications are completed timely and on file for all tire bay team members.
• Follow up on all additional trainings required for tire bay team members.
• Motivate and empower each team member to see their own potential and to grow within the company.
• Complete and administer performance appraisals with each tire bay team member.
• Provide clear, constructive communication.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.

Requirements

• At least 18 years of age.
• High School diploma and/or college degree preferred.
• Valid driver’s license and ability to drive automatic and manual transmission vehicles required.
• Strong interpersonal skills, organizational skills and attention to detail required.
• Basic computer skills required.
• Knowledge of tires, batteries, propane tanks, and tire bay equipment required.
• Prior tire installation and sales experience preferred; Level 400 certified technician preferred.
• Must pass Michelin training levels one through four within three months of hire.
• Able to lift over 30 pounds with assistance.
• Ability to lift and move heavy and/or awkward objects more than 30 pounds with assistance.
• Exposure to both indoor and outdoor temperatures and weather conditions.
• Frequent need to bend, climb, crawl, kneel, push, pull, reach, move side to side, stoop, and climb ladders/step stools.
• May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
• Usually perform job surrounded by moving cars, machinery and/or loud equipment that may require shouting in order to be heard.
• Occasional exposure to company approved chemicals and cleaning agents, and strong smells.

Qualifications

• Knowledge of tires, batteries, propane tanks, and tire bay equipment required.
• Prior tire installation and sales experience preferred; Level 400 certified technician preferred.
• Must pass Michelin training levels one through four within three months of hire.
• Able to lift over 30 pounds with assistance.
• Ability to lift and move heavy and/or awkward objects more than 30 pounds with assistance.
• Exposure to both indoor and outdoor temperatures and weather conditions.
• Frequent need to bend, climb, crawl, kneel, push, pull, reach, move side to side, stoop, and climb ladders/step stools.
• May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
• Usually perform job surrounded by moving cars, machinery and/or loud equipment that may require shouting in order to be heard.
• Occasional exposure to company approved chemicals and cleaning agents, and strong smells.