Service Supervisor Full Time

About the role

Responsible for managing tire bay operations at the club level, managing tire sales, ensuring proper installation and repairs of tires, supervising tire bay team members, and maintaining tire bay and policies and procedures.

Responsibilities

• Supervise tire bay team members.
• Ensure tire bay team members work in a safe environment and are following all tire bay policies and procedures.
• Ensure proper scheduling and staffing within areas of responsibility.
• Install, sell, and repair tires.
• Maintain and order tire installation equipment.
• Maintain a clean and professional tire bay and waiting area.
• Maintain an accurate and complete supply inventory.
• Monitor tire bay sales transactions and handle cash transactions when applicable.
• Comply with safety and cleanliness standards.
• Manage tire bay audits and checklists.
• Oversee tire bay records retention policies and procedures.
• Ensure all TIA Certifications and Titan Certifications are completed timely and on file for all tire bay team members.
• Follow up on all additional trainings required for tire bay team members.
• Motivate and empower each team member to see their own potential and to grow within the company.
• Complete and administer performance appraisals with each tire bay team member.
• Provide clear, constructive communication.

Requirements

• At least 18 years of age.
• High School diploma and/or college degree preferred.
• Valid driver’s license and ability to drive automatic and manual transmission vehicles required.
• Strong interpersonal skills, organizational skills and attention to detail required.
• Basic computer skills required.
• Knowledge of tires, batteries, propane tanks, and tire bay equipment required.
• Prior tire installation and sales experience preferred; Level 400 certified technician preferred.
• Must pass Michelin training levels one through four within three months of hire.
• Ability to lift over 30 pounds with assistance.

Qualifications

• Knowledge of tires, batteries, propane tanks, and tire bay equipment required.
• Prior tire installation and sales experience preferred; Level 400 certified technician preferred.
• Must pass Michelin training levels one through four within three months of hire.
• Ability to lift over 30 pounds with assistance.
• Strong interpersonal skills, organizational skills and attention to detail required.

Skills

• Leadership: Know their business/business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data. Lead through change. Model leadership competencies to build credibility and act as a champion for business growth.
• Communication: Provide the information teams require to be successful.
• Team Building: Create a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.
• Results Delivery: Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.
• Service Excellence: Guarantee service excellence through all points of contact. Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.
• Safe Environment: Ensure a safe and positive environment and experience for the team members.
• Inclusion & Diversity: Embrace inclusion and diversity, by working together with collaboration and respect.
• Success Recognition: Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.

Benefits

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

Pay

• Starting from $20.00.

Schedule

• Regular, predictable, full attendance is an essential function of this job.