Client Advisor (English & Mandarin) - 5th Avenue

Overview

Company Overview: We are Moncler. The brand of extraordinary. At the intersection of luxury, culture, and performance, Moncler creates elevated products and experiences that inspire our clients and redefine modern luxury. Guided by our purpose, “to unleash the extraordinary in everybody,” and our core values; Push for Higher Peaks, One House All Voices, Embrace Crazy, Be Warm, and Create & Protect Tomorrow, we bring passion, creativity, and excellence to everything we do. Joining Moncler means being part of a dynamic retail environment where style, service, and human connection come together, and where you have the opportunity to grow, contribute, and make an impact.

About the Role

The Client Advisor is a Brand Ambassador who embodies the Moncler Client Promise and represents the Brand's values in every client interaction. Reporting to the Client Advisor Manager or Store Manager, this role is responsible for delivering exceptional luxury experiences by creating a welcoming environment, understanding client needs, cultivating long-term relationships, and achieving individual and store performance goals. This position regularly serves Mandarin-speaking clients and requires fluency in both English and Mandarin (spoken and written) to provide an exceptional, personalized, and culturally relevant luxury client experience.

Responsibilities

• Welcome every client and deliver an exceptional luxury experience consistent with the Moncler Client Promise and Client Experience standards.
• Build long-term client relationships through personalized service, meaningful engagement, and active clientele management.
• Utilize bilingual communication skills to confidently support clients while delivering a seamless luxury experience.
• Develop new clients while strengthening relationships with existing clients through proactive outreach and follow-up using approved clienteling tools.
• Anticipate client needs and recommend products and services that enhance the overall client experience.
• Achieve and exceed individual sales goals and key performance indicators (ADT, UPT, Data Capture, Repurchase Rate, Conversion, and other business metrics).
• Maintain expert knowledge of Moncler collections, services, seasonal initiatives, and brand heritage.
• Support the achievement of overall store sales and profitability objectives.
• Follow all Company policies, operational procedures, and compliance standards.
• Accurately process sales transactions, special orders, omnichannel services, repairs, charge sends, holds, and after-sales requests.
• Support inventory preparation, cycle counts, stock organization, and annual physical inventories as required.
• Maintain visual merchandising standards and ensure the sales floor reflects Moncler brand expectations.
• Maintain store organization, cleanliness, and operational excellence throughout the day.
• Uphold Moncler standards of grooming, professionalism, and behavior at all times.
• Demonstrate professionalism, integrity, and accountability in all interactions with clients, colleagues, and management.
• Foster a positive and respectful work environment through collaborations, open communication, and mutual support.
• Adapt to changing business priorities while maintaining a client-first mindset.
• Protect confidential company and client information.
• Perform additional responsibilities and projects as assigned to support business needs.

Qualifications

• Minimum of two years of luxury retail, premium retail, hospitality, or other client-focused experience.
• Experience serving international or multilingual clientele is strongly preferred.
• Proven ability to consistently achieve sales goals while delivering exceptional client experiences.
• Fluency in both English and Mandarin (spoken and written) is required.
• Additional language skills (such as Cantonese or Spanish) are a plus.
• Passion for luxury retail, fashion, and delivering exceptional client experiences.
• Strong interpersonal, communication, and relationship-building skills.
• Client-centric mindset with the ability to build trust and cultivate long-term relationships.
• Team-oriented with a collaborative approach and positive attitude.
• Strong organizational skills with the ability to prioritize in a fast-paced retail environment.
• Professional presentation and demeanor consistent with a luxury brand.
• Dependable, punctual, adaptable, and results-oriented.
• Comfortable using retail technology, POS systems, clienteling applications, Microsoft Office (Word, Excel, Outlook), and mobile communication tools.

Benefits

Where required by applicable law, Moncler provides a reasonable estimate of the hourly rate range for this position. This range reflects the Company’s good faith estimate at the time of posting and may vary based on factors including, but not limited to, business needs, experience, skills, and qualifications. For roles where pay disclosure is not required, compensation will be determined based on the same factors and discussed during the hiring process. The hourly rate range for this position is: $24 to $27 per hour.

In addition to competitive pay, the hired candidate will also be eligible for a quarterly bonus, and a comprehensive benefits package including medical, dental, vision, short and long-term disability, paid parental leave, 7 paid holidays, accrue up to 80 hours of paid vacation time, 4 personal days, employee discounts, and a retirement plan with employer contribution.