Client Advisor - 5th Avenue

About the role

The Client Advisor is a Brand Ambassador who embodies the Moncler Client Promise and represents the Brand’s values in the execution of their role. Reporting to a Client Advisor Manager or Store Manager/Director, this role delivers exceptional client experiences by creating a welcoming environment, discovering client needs and guiding them across the brand, and cultivating relationships, while achieving and exceeding individual and store goals.

Responsibilities

• Perform as a team player and contribute to all activities contributing to the overall objectives of the store.
• Maintain a positive and collaborative work environment.
• Welcome every client and provide the utmost client experience in accordance with the Moncler Client Promise and Client Experience standards.
• Develop and cultivate long-lasting client relationships through engaging conversation and active clientele management.
• Drive business and sales goals by proactively reaching out to existing clients and developing new clients.

Qualifications

• Minimum 2 years of retail experience, preferably in a luxury environment. In lieu of retail experience, hospitality or other relevant client-oriented/service roles are acceptable.
• Education: N/A
• Special Skills And Personal Attributes: Team-oriented with excellent interpersonal skills, client-centric individual who thrives in a fast-paced and dynamic environment, fashion-forward, with a passion for the Brand, and general interest in the fashion/luxury goods industry, professional presentation; able to communicate effectively both verbally and in writing with all clients, employees, and management, dependable, punctual, and flexible, ability to communicate in English required (written and verbal), additional languages preferred, but not required (Spanish, Mandarin, or Cantonese), technologically savvy with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook).

Operations

• Collaborate with operations and store leadership to ensure the adherence of all Company policies and procedures.
• Proactively follow up with customer charge sends, repairs, and holds.
• Support and maintain visual merchandising standards.
• Respect Moncler Brand standards in terms of grooming and behavior.