Client Advisor - Fashion Valley, San Diego

About the Role

The FENDI Client Advisor is accountable for providing outstanding customer service and exceeding sales goals. Through product knowledge and operational expertise, they will craft an exceptional client experience and support the Brand’s dedication to excellence.

Responsibilities

• Achieve all Client Advisor critical metrics and CRM requirements.
• Meet or exceed store, category, and individual sales goals.
• Follow all store guidelines and policies.
• Build and maintain client books; follow through with client concerns, inquiries, and correspondence to grow clientele and strengthen relationships.
• Assist with special requests, including repairs, special orders, and returns.
• Participate in stocking and restocking activities.
• Use POS systems and other software accurately, including updating the customer database.
• Acquire and maintain product knowledge, company history, and competitive awareness.
• Stay updated with company news and industry trends.
• Maintain a professional appearance in accordance with FENDI dress code and grooming standards.
• Perform store maintenance functions as needed or assigned.
• Responsible for opening/closing the store, including leading morning team meetings when required.
• Assist in maintaining visual merchandising standards under direction from VM, corporate, and management.
• Maintain open communication and positive relationships with store management, peers, and other company personnel.
• Serve as a positive role model, representing the brand appropriately at all times.
• Participate in training new Client Advisors on product knowledge, store procedures, and company policies.
• Prepare for and participate in monthly team meetings.
• Adhere to loss prevention standards and health and safety guidelines.

Requirements

• Minimum 2 years of experience, luxury retail preferred.
• Strong drive for results and goal-oriented mindset.
• Excellent verbal and written communication skills.
• Proficiency in POS systems and inventory management functions.
• RTW (Ready-to-Wear) experience preferred.
• Foreign language skills are a plus.
• Ability to work collaboratively in a team environment.
• Capable of lifting boxes/weights up to 10 lbs.
• Minimum High School Diploma required.
• Strong organizational skills and digital literacy.
• Flexible availability, including nights, weekends, and holidays.

Pay

The base compensation for this role is $26 hourly plus commission.

Benefits

• Medical, dental, and vision insurance.
• Short and long-term disability coverage.
• Paid time off and holiday pay.
• 401k retirement plan with automatic employer contribution.
• Employee discounts and perks.
• Bonus structure.