Client Advisor

The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal. Responsibilities Hosting clients and other stakeholders with the ability to provide personalized customer experienceAcknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique ManagerIdentify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clientsFind ever new and creative means to exceed client’s expectationsEstablish strong personal relationships with clients from different backgrounds.Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.Handle customer service requests and respective processes.Know IWC’s history, products and partnerships as well as the watch and luxury industries.Deliver outstanding client service and treatment to make a clear difference vs. competition.Act as a brand ambassador in and out of the boutique. Organize and execute all operational tasks in detail and with care.Maintain the boutique according to global IWC visual merchandising standards.Be part of a boutique team and support the overall organization of the boutique with a strong team approach.Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI. Qualifications Education 3-5 years of experience in sales or hospitalityApplicants with background in Sales or Hospitality preferred Technical Skills/Abilities Fluent in EnglishComfortable with Video chat softwares Personal Skills Strong Team player mindsetExcellent communicator with ability to develop strong networksCurious and resourceful. Able to work independently on creating sales leads.Result-oriented and drivenStrong selling skills Accountable and reliableAble to handle large diversity of tasks in a timely manner, very organized and disciplinedHigh emotional intelligence and general educationPerfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behaviorAble to adapt approach individually to respective clientOpen and outgoing personalityDemonstrate eagerness and enthusiasm to learn and growCreative, curious and versatile with good interpersonal competences and empatheticHas perfect manners and can maintain a conversation elegantly Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. We Offer Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. At Richemont, We Craft the Future! Expected Salary Range: $23 - $26 Salary will be determined based on relevant skills and experience.