Client Advisor - Fall Pop-Up [October Start]

About the role

Join a London-based designer fashion house built on the belief that fashion should sell a feeling: happiness. This brand creates joyful experiences that make people smile, and we're looking for a Client Advisor who naturally embodies that same spirit.

This isn't a traditional luxury retail role. It's an opportunity to bring warmth, positivity, and genuine personality to every customer who walks through the door—someone who helps every customer leave happier than when they arrived.

Responsibilities

• Customer Experience
  • Welcome every customer with warmth and make them feel at home from the moment they walk through the door
  • Deliver personalized customer service and build genuine relationships
  • Provide thoughtful after-sales care, including personalized thank-you messages
• Sales Performance
  • Meet individual and store sales targets while always putting the customer experience first
  • Proactively help clients discover pieces they'll genuinely love, never through pressure
• Visual Merchandising & Brand Presentation
  • Maintain impeccable visual merchandising and store presentation
  • Ensure the space reflects the brand's joyful, stylish spirit at all times
• Operations & Team Support
  • Process sales, exchanges, and daily store operations accurately
  • Monitor, prepare, and fulfill e-commerce orders promptly
  • Support stock deliveries, inventory management, and back-of-house organization
  • Assist with store events, activations, and special projects

Success Metrics

• Achievement of individual and store sales goals
• Customers consistently leaving happier than when they arrived
• Strong contribution to overall store atmosphere and team energy
• Consistent reflection of brand spirit across service and presentation

Requirements

• Luxury or premium fashion background is a plus, but the right personality matters more than a resume line
• Understands that selling is about creating trust, helping clients style themselves, and making people feel good, never applying pressure
• Comfortable learning new systems (POS, inventory, day-to-day store operations)
• Flexibility to work weekends, evenings, and key trading periods

Qualifications

• Naturally warm, positive, and full of good energy—the kind of person people are drawn to
• Genuinely embodies the brand ethos: joyful, curious, generous, and authentically stylish
• Confident and approachable, with excellent communication skills
• Organized, reliable, and able to multitask
• Comfortable working independently and as part of a close-knit team
• Detail-oriented, with a strong sense of pride in how a space looks and feels

Benefits

• Competitive hourly compensation
• Employee discount
• The chance to be part of a brand built around joy, creativity, and making people smile

Start Date: October 2026