Client Advisor

About the role

Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction.

Responsibilities

• Mets dealership sales goals.
• Greets customer and determines make, type, and quality of vehicle desired.
• Explains features and demonstrates operation of vehicle in showroom or on demonstration drive.
• Suggests optional equipment for customer to purchase.
• Computes and quotes sales price, including tax, trade-in allowance, and discount.
• Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract.
• Arranges for delivery and registration of vehicle.
• Researches availability of models and optional equipment.
• Engages in business development.
• Addresses customer concerns.
• Maintains Customer Satisfaction Index (CSI) at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.

Qualifications

• Desired Education: GED, High School Diploma, Associate Degree, Bachelor Degree, Master Degree, Doctorate Degree in Field of Study/Work Experience: Accounting, Automotive Business, Human Resources, Information Technology.
• Desired Work Experience: Up to 3 years, 3-5 years, 5+ years prior sales and/or customer service experience.
• Certificates and Licenses: Valid Driver’s License, Automobile Salesperson License.
• Computer Skills: Intermediate knowledge of Microsoft Office products, Intermediate ability to learn web applications for customer management.
• Communication Skills: Ability to understand and follow instructions, communicate effectively with customers and company personnel.
• Physical Demands: Regular and predictable attendance, heavy standing work, frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions, deal with standardized situations.

Core Values

• Servant Leadership: Consciously puts the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect: Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity: Honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Commitment to Customer: Enthusiasm every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
• Passion for Winning: Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
• Accountability at All Levels: Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
• Commitment to Continuous Improvement: Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.