Client Advisor

About the role

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

Responsibilities

• Greet guests and build relationships by understanding their needs and recommending appropriate BMW vehicles
• Demonstrate vehicles, highlighting features, technology, and performance during test drives
• Educate customers on warranties, financing options, and the full purchase process
• Stay current on inventory, product updates, and BMW technology
• Negotiate pricing and assist with completing sales and financing paperwork
• Deliver vehicles to customers and ensure satisfaction and encourage long-term relationships
• Generate leads through business development, networking, and CRM-based follow-up activities
• Maintain consistent communication with prospects through phone, email, and in-person interactions

Qualifications

• Previous automotive sales experience required
• Luxury/high-line sales experience preferred
• Strong interpersonal and customer service skills with a track record of exceeding expectations
• Able to build rapport, overcome objections, and close deals effectively
• Knowledge of current automotive trends and willingness to continuously learn
• Strong negotiation skills and customer-first mindset
• Comfortable using CRM systems and dealership software
• Self-motivated, goal-driven, and professional in all interactions
• Valid Arizona driver’s license with a clean driving record
• Must pass background check and drug screening

Compensation & Perks

• Competitive Pay: Commission-based pay with uncapped earning potential
• Opportunities for career growth and advancement
• Supportive, team-oriented workplace
• Employee discounts and assistance programs
• Volunteer opportunities and employee engagement programs
• Closed on Sundays

Benefits

• Medical, dental, and vision insurance
• 401(k) with company contributions
• Life insurance
• Paid time off and holidays
• Access to onsite nurse practitioners and wellness support