Client Accounts Specialist

Key Responsibilities

• Manage a portfolio as a Client Accounts Specialist by analyzing account activity, payment trends, aging reports, and outstanding balances
• Partner with attorneys, clients, billers, and finance teams to resolve collection issues and improve payment outcomes
• Investigate disputed invoices, short payments, unapplied cash, and account discrepancies
• Monitor e-billing platforms and proactively address issues impacting invoice processing and collections
• Maintain accurate account documentation, follow-up activity, and collection records within ARCS and related systems
• Support collection priorities and escalation efforts while delivering the level of service expected from a successful Client Accounts Specialist

Qualifications

• 3-5 years of experience as a Client Accounts Specialist, Accounts Receivable Specialist, Collections Specialist, Billing Specialist, or related professional
• Experience in commercial collections, accounts receivable, billing, or client account management required
• Law firm or professional services experience preferred
• Strong communication, analytical, organizational, and relationship management skills
• Experience with ARCS, Aderant, Microsoft Excel, and client e-billing platforms preferred
• High school diploma required; degree or coursework in Accounting, Finance, Business Administration, or a related field preferred