Client Accounts Operations Analyst

About the role

The Client Accounts Operations Analyst plays a crucial role in supporting DLA Piper's strategic initiatives by interacting with business stakeholders and subject matter experts to understand their business problems and needs. This position requires a deep understanding of industry best practices and the ability to analyze, document, and communicate business and system requirements.

Responsibilities

• Interacts with project stakeholders to understand business problems and define solution requirements.
• Performs all aspects of Billing, with in-depth knowledge of industry best practices, supporting daily operations and functions.
• Analyzes business process and supporting systems.
• Develops business cases, builds metrics and performs reporting.
• Documents and communicates functional and system requirements.
• Builds process-flow diagrams.
• Supports project management and reporting efforts.
• Liaises with project participants and follows up routinely to ensure effective communication and completion of tasks.
• Interfaces with IT and various departments to support execution of cross-functional project requirements.
• Performs system testing and requirements validation.
• Provides training to attorneys and staff as needed.
• Applies best practices for effective communication and problem solving.
• Other duties as assigned.

Desired Skills

• Strong analytical skills and comfort summarizing and communicating project scope and execution.
• Strong attention to detail and proficiency in Microsoft Office.
• An organized self-starter capable of handling multiple projects simultaneously and meeting multiple concurrent deadlines.
• Ability to design and deliver effective training for small and large groups, adapting content, communication style, and facilitation to diverse audiences, experience levels, and learning styles.
• Possesses advanced knowledge of Aderant Expert Billing.

Minimum Education

• A High School Diploma or GED.
• A Bachelor’s degree in Business Administration, Accounting, Finance, or Business Process Management from an accredited institution preferred.

Minimum Years Of Experience

• 3 years’ billing and/or financial analysis experience required, preferably in a law firm environment utilizing Aderant.

Essential Job Expectations

• Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
• Provide timely, accurate, and quality work product.
• Successfully meet deadlines, expectations, and perform work duties as required.
• Foster positive work relationships.
• Comply with all firm policies and practices.
• Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.
• Perform all other duties, tasks or projects as assigned.

Physical Demands

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time.

Work Environment

• The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in-office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firm’s discretion in the future.