Client Accounts Operations Analyst

About the role

The Client Accounts Operations Analyst plays a crucial role in supporting DLA Piper's strategic initiatives by interacting with business stakeholders and subject matter experts to understand their business problems and needs. This position requires a strong analytical skillset, attention to detail, and proficiency in Microsoft Office.

Responsibilities

• Interacts with project stakeholders to understand business problems and define solution requirements.
• Performs all aspects of Billing, with in-depth knowledge of industry best practices, supporting daily operations and functions.
• Analyzes business process and supporting systems. Develops business cases, builds metrics and performs reporting.
• Documents and communicates functional and system requirements. Builds process-flow diagrams.
• Supports project management and reporting efforts. Liaises with project participants and follows up routinely to ensure effective communication and completion of tasks.
• Interfaces with IT and various departments to support execution of cross-functional project requirements.
• Performs system testing and requirements validation.
• Provides training to attorneys and staff as needed.
• Applies best practices for effective communication and problem solving.
• Other duties as assigned.

Desired Skills

• Strong analytical skills and comfort summarizing and communicating project scope and execution.
• Strong attention to detail and proficiency in Microsoft Office.
• An organized self-starter with the ability to handle many projects at one time and meet multiple concurrent deadlines.
• Able to design and deliver effective training for small and large groups, adapting content, communication style, and facilitation to diverse audiences, experience levels, and learning styles.
• Possesses advanced knowledge of Aderant Expert Billing.

Minimum Education & Experience

• High School Diploma or GED.
• Bachelor’s degree in Business Administration, Accounting, Finance, or Business Process Management from an accredited institution preferred.
• 3 years’ billing and/or financial analysis experience required, preferably in a law firm environment utilizing Aderant.
• Proficient in Excel.

Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Work Environment

The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in-office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firm’s discretion in the future.

Application Process

Applicants must apply directly online instead of sending application materials via email. Applicants who are not based in the jurisdiction in which this position is posted and who apply for this role are doing so voluntarily and are not eligible for relocation assistance. Any relocation benefits, if any, are provided only where a relocation is required at the firm’s direction and in accordance with applicable policy and law.

Equal Opportunity Employer

DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.