Client Account Sr Manager

About the role

Client Account Sr Manager to enhance AECOM’s partnership with NASA. Primary contact and leader for AECOM’s relationship with one or more large Regional accounts or part of a team supporting a key Global or Regional account. Responsible for developing, growing and sustaining AECOM’s business for assigned accounts.

Responsibilities

• Coordinate AECOM’s interactions with the client to ensure consistent high quality of service and resolve delivery issues or conflicts.
• Encourage diverse and inclusive collaboration leveraging AECOM’s global footprint to enable individual growth and collective success through trust, autonomy, accountability, and alignment.
• Connect team to the client vision and ensure team is client-focused so clients get the best AECOM experience every time.
• Coach and support other team members in building strong relationships across the organization.
• Support attraction and retention of business development talent.
• Deliver results and lead others to do the same; effectively manage risk to lead through change and ambiguity advancing AECOM’s vision, purpose and strategies.
• Accountable for meeting key business plan objectives for the client portfolio.
• Monitor client projects to ensure high quality delivery, technical excellence and consistent client service experience.
• Identify risks and manage project delivery to mitigate impact.
• Demonstrate ability to set short and medium term goals and strategies for the account to align with the client’s needs.
• Identify evolving resourcing needs for client portfolio.
• Act as a strategic, collaborative leader and in areas of expertise in field, market or with clients.
• Be recognized by clients as the primary contact with AECOM.
• Have strong market and technical knowledge relevant to client responsibilities.
• Serve as the key point of contact for the client and for opportunities across specific market sectors.
• Build a strong network within the Region or Global business line.
• Demonstrate the ability to influence leadership to ensure client issues are prioritized.
• Work with Regional Business Line and Market Sector Leaders to identify new business opportunities.
• Understand and respond to business trends in the area of expertise.
• Encourage adoption of key AECOM initiatives such as ESG and digitalization.
• Have a deep understanding of client priorities and be client-focused, connecting the team to their vision to provide the best AECOM experience every time.
• Be the relationship lead or part of the account management team for one or more of AECOM’s strategically important accounts.
• Build strong relationships with key stakeholders within assigned areas of client responsibility.
• Take the initiative to manage AECOM’s response where client or project issues are identified.
• Demonstrate strong leadership attributes that provide role modelling for others.
• Champion ethical and safe working practices.
• Integrate AECOM and client values to positively impact AECOM’s wider reputation.
• Drive growth in the pipeline of potential projects.
• Coordinate the capture of significant new business opportunities and the renewal/extension of existing large-scale agreements.
• Liaise with Market Sector and Regional teams to identify growth opportunities.
• Manage consistent approaches to working with the client.
• Demonstrate good understanding of commercial elements of contracts (financial, legal and governance).
• Collaborate across Regions and business lines to build consensus on commercial terms.
• Balance client and AECOM priorities.

Qualifications

• Bachelor’s degree in architecture, engineering or other related discipline and 10+ years of relevant experience or demonstrated equivalency of experience and/or education including at least 2 years of leadership.
• Prior experience with NASA and the ability to effectively navigate relationships within the organization.
• Proven ability to collaborate with multifunctional teams.
• U.S. citizenship is required due to the nature of the role.

Highly Desirable Qualifications

• Background in FAA regulations and/or aviation.

Pay

Offered rate of compensation will be based on individual education, qualifications, experience, and work location. The range for this position is $190,000 to $225,000.