Sr Manager, Client Account Services

About Cotality

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people‑centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. We are committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking.

About the Role

Cotality is seeking a Sr. Manager, Client Account Services who thrives at the intersection of technical problem‑solving and relationship management. In this vital role, you will act as the primary bridge between our clients’ complex requests and Cotality’s internal technical, product and engineering teams. This is a hands‑on leadership role that includes guiding a direct team, collaborating with internal/external vendors, and diving into technology to support solutioning of various Cotality applications.

Primary Responsibilities

• Act as a resource for less‑tenured reps on all admin functions and work with leadership to align administrative functions for automation.
• Coach, train, and mentor less‑tenured members of the client account services team, providing development opportunities.
• Ensure customer satisfaction by managing client services members, monitoring client requests, projects, and issues, and driving resolutions.
• Provide regular feedback and strategies to team members on managing client workload, requests, and meetings.
• Lead teams to keep employees informed of key initiatives, products, and processes, using clear communication and objective setting.
• Lead or participate in internal projects and oversee their implementation, including support on Salesforce template tasks and documentation.
• Coordinate build‑specific tasks, vetting template tasks related to build releases.
• Serve as a subject‑matter expert for client‑Cotality projects.
• Perform quality‑assurance audits of queued tasks and provide guidance on best practices.
• Act as an escalation point for direct reports, delivering timely updates to clients and internal stakeholders until full resolution, and ensuring root‑cause analysis is captured and communicated.
• Drive process improvement by identifying opportunities, defining business processes, and aligning systems.

Job Qualifications

• Bachelor’s degree or equivalent experience with a focus in the IT industry or related field, or 5+ years of experience in product implementation or technical client support.
• Prior leadership experience coaching and developing team members effectively.
• Strong critical‑thinking and problem‑solving skills.
• Excellent written and verbal communication skills, with the ability to engage all organizational levels and extract detailed requirements from client requests.
• Technical project management/coordination skills to make high‑quality business decisions based on analysis, experience, and judgment.
• Ability to adapt quickly to changing requirements and conditions.
• Ability to understand client business needs and communicate issues to diverse audiences.
• Experience with SQL and/or a programming language (strongly desired).
• Experience with input forms, rules, tables, reading error codes, and JIPS.
• Familiarity with real estate concepts (strongly desired).

Pay

Annual salary range: $77,700 – $120,000 USD. Final compensation may vary based on qualifications, location, and experience.

Benefits

• Generous PTO, 11 paid holidays, plus well‑being and volunteer time off.
• Up to 16 weeks of fully paid parental leave and a baby stipend.
• Multiple medical plan options with mental‑health and wellness support.
• 401(k) with company match and vesting after one year.
• $400 annual well‑being stipend and tuition assistance up to $5,250.
• Recognition rewards, referral bonuses, exclusive discounts, and more.