Sr Manager, Client Account Services

About the role

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Cotality is seeking a Sr. Manager, Client Account Services who thrives at the intersection of technical problem-solving and relationship management. In this vital role, you will act as the primary bridge between our clients complex requests and Cotality’s internal technical, product and engineering teams. This is a hands-on leadership role. Not only will you guide your direct team and collaborate with internal/external vendors, but you will also dive into the technology yourself—supporting solutioning of various Cotality applications to meet client needs. If you are a critical thinker who loves translating complex technical concepts into polished client solutions, this role is for you.

Application Window: This opportunity is expected to remain posted through 2026-09-11, subject to business needs.

Responsibilities

• Act as a resource for less tenured reps on all admin functions.
• Work with leadership on ideas to best align current administrative functions that can be handled in an automated fashion.
• Demonstrate leadership and customer focus by assisting with coaching, training, and mentoring of less tenured members of the client account services team providing opportunities for employee development.
• Ability to ensure customer satisfaction