Clerk/Receptionist – Testing Center

Overview

• Answers telephones, responds to emails, and checks identification
• Takes and distributes messages
• Records testing related activity in the Salesforce CRM
• Distributes appropriate tests
• Ensures security, readability and filing of tests, and security of department’s computers
• Proctors test takers to maintain test security and complete required documentation in the event academic misconduct is identified
• Administers computer based tests like the GED exam, the state of Illinois Certified Nursing Assistant exam, CLEP and similar tests that might require specific proctoring certification

Duties

• Sorts and distributes mail
• Fills out appropriate paperwork as is required
• Maintains decorum of testing rooms
• Collaborates with the Access and Disability Services office to assure materials needed for specialized, accommodated testing are distributed

Qualifications

• Knowledge of computer-based testing procedures
• Ability to maintain confidentiality and adhere to security protocols
• Strong organizational skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team