Clerk Page/Telephone Operator

TekWissen is a global workforce management provider offering strategic talent solutions to clients worldwide. Our client is a premier National Cancer Institute–designated comprehensive cancer center in Manhattan, New York, founded in 1884. The institution integrates personalized patient treatment with innovative translational research in cancer biology, immunology, and cell biology, and is committed to ending cancer through top-tier clinical care, research, and clinical trials.

About the role

This is a temporary, onsite assignment operating Attendant, Page, and Answering Service consoles and performing related clerical duties.

Responsibilities

• Operate Amcom PC operator workstation to receive, direct, and place internal and external calls according to policy.
• Initiate page calls on the computer system, radio long-range, and aural page systems.
• Provide quality telephone operator coverage using all features of the AMCOM Call Center application.
• Deliver timely and accurate page support and customer service for page system users.
• Assist with Zetron testing, pager configuration/troubleshooting, and database updating as needed.
• Provide emergency response and notification services following documented procedures, including escalation processes.
• Follow all required documentation and notification instructions.
• Transcribe on-call schedules and doctors’ answering service information accurately and promptly.
• Support financial management, inventory management, message delivery, and related clerical or operational tasks.
• Assist with telecommunication-related and miscellaneous trouble calls following documented processes.
• Operate radio page system according to FCC regulations.
• Program Zetron paging system changes as necessary.
• Maintain records of local calls and air-call paging.
• Perform duties for medical and surgical emergencies in conformity with emergency policies and procedures.
• Respond to emergency calls such as medical emergencies, fire (manual bell count), bomb threats, and other disasters.
• Document all emergencies for reporting to the Emergency Preparedness Committee.
• Receive on-call schedules from departments and enter into the computerized Amcom system for evening, night, and weekend staff; transfer this information to the institutional website.
• Receive information from Doctors’ Answering Service and enter into the Amcom system for off-hours use.
• Prepare telephone toll and message unit charge tickets for department individuals.
• Change batteries on page units as necessary.
• Transmit Telex messages and distribute incoming messages to appropriate departments.
• Respond to TTY unit (hearing impaired) when necessary.
• Receive, record, and forward all trouble calls for off-hours trouble reporting.

Requirements

• High school diploma or GED.
• Any level of experience is acceptable; lack of experience will be escalated.

Pay

$27.00 per hour.

Schedule

2:00 PM – 10:00 PM, onsite in New York, NY 10017. Assignment duration: 12+ months.