Clerk IV - Emergency Department

General Summary

• Performs receptionist and clerk duties in the department.
• Functions as the central communication source for the department process.
• Maintains and organizes paper related to patient care and medical record supplies, distributes mail and information to staff, physicians and patients.
• Transcribes both manually and into the computer patient and unit information.
• Directs both written and verbal communication to appropriate people.
• Zerox projects for staff and physicians.
• Answers the telephone and call system.
• Responsible for the timely, accurate and clear transfer of communications including physician orders.
• Develops and maintains harmonious, customer friendly environment.

Qualifications

• Must take Medical Terminology Exam and pass if no previous Unit Clerk experience.
• High school graduate and ability to read, write and comprehend medical terminology and willingness to use positive communication skills.
• Previous experience in clerical or receptionist position desired; hospital experience or satisfactory completion of training program preferred.
• Able to perform detailed assignments, work under pressure, and relate to patients, hospital staff, physicians, and visitors.
• Demonstrates ability to prioritize and complete multiple job responsibilities in a timely manner.
• Competent in use of language when communicating via telephone.
• Able to perform computer skills following appropriate training on hospital information system.
• Meets requirement for pre-employment screening and physical exam.
• Ability to work independently under stressful conditions and handle calmly and positively multiple interruptions.
• As applicable, the individual has training/competency in attending to the special needs and/or behaviors appropriate to the age of the patients for which care is being provided.