Clerk III - UI Health Care Clinics Referral Specialist 50%-70%

Position Responsibilities

Respond efficiently, accurately, and professionally to requests

Daily management of the referral process and referrals on the assigned referral WQ

Maintains and updates status of all referrals to ensure timely review and action

Gathers referral form/notes/imaging and other records needed for triage

Communicates with clinic to ensure timely turnaround for triage requests

Schedules, cancels, and reschedules patient appointments through negotiations and referred to clinic

Collaborates with clinic staff to optimize identified issues and bottlenecks with workflows

Serves as an intermediary between patients, nursing personnel, front line staff, providers, and stakeholders concerning scheduling concerns and medical needs

WE CARE Core Values

Welcoming - We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.

Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.

Collaboration - We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.

Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.

Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.

Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

Percent of Time

50% - 70% (20 - 28 hours a week)

Schedule

Variable hours between 7:00am-5:00pm: M-F. No weekend, no holidays, no on call.

Location

Northgate Urology Clinic; Iowa City, IA (and surrounding clinics based on clinical need/hours)

Benefits Highlights

Regular position located in Iowa City, Iowa (and surrounding clinics based on clinical need/hours)

Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans

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Minimum Eligibility Requirements

Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Special Qualifications

Public Contact/Customer Service experience.

Driver's License and ability to meet UI Fleet Safety Standards

Desired Requirements

Experience with EPIC

Medical Terminology

Customer service experience in a healthcare setting

Demonstrated excellent written/verbal communication

Demonstrated experience coordinating and managing referrals to external agencies to ensure client needs are met effectively.

Experience working referrals in EPIC

Experience with hospital operations and/or Ambulatory Clinic operations.

Application Process

In order to be considered, applicants must upload resume and plain text cover letter that clearly addresses how they meet the listed required and desired qualifications of this position.