Clerk III - QuickCare Clinics 90%

About the role

The University of Iowa Health Care - QuickCare is seeking a 90% Clerk III to provide front desk reception duties for checking in and checking out patients, as well as scheduling clinic appointments.

Responsibilities

• Gathers demographic data information and enters into the hospital EPIC system.
• Gathers the referring entity, primary care provider(s), and other healthcare providers’ information and enters into the hospital EPIC system.
• Performs proper name search procedures as outlined in Policy and Procedures Manual.
• Alternates with other scheduling clerks in responding to telephone calls and assisting patients, physicians, specialty nurses, and other healthcare providers at the Scheduling desk.
• Assumes duties of schedulers and/or receptionists during their absences.
• Maintains effective communication with appropriate divisions.
• Performs miscellaneous clerical duties as assigned.

Requirements

• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
• Public Contact/Customer Service experience.
• Driver’s License and ability to meet UI Fleet Safety Standards.
• Availability to provide support to other clinical locations based on clinical need/hours.

Qualifications

• Medical Terminology.
• Experience with EPIC.
• Customer service experience in a QuickCare/Urgent Care setting.
• Demonstrated excellent written/verbal communication.

Pay

Percent of Time: 90% (36 hours per week)

Pay Grade: 08

Schedule

Variable days, 7am - 7:30pm, primarily 12-hour shifts.

Benefits

• Regular position located in Iowa City, Iowa
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
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Location

Iowa City, IA & North Liberty, IA (and surrounding clinics based on clinical need/hours)

Contact Information

Organization: Healthcare
Contact Name: Jiberle Mustefa
Contact Email: Jiberle-Mustefa@uiowa.edu