Clerk III - Guest Services (80%)

About the role

The Iowa Health Care Department of Guest Services is seeking a 80% Clerk III to join their team.

Responsibilities

• Welcome and greet patients and guests to UI Health Care at various Information Desks.
• Provide directions and information on hospital services and amenities on the telephone and in person.
• Conduct same as cash transactions and implement service recovery as necessary.
• Answer phone calls and provide appropriate responses, following customer service standards.
• Make and transfer phone calls to appropriate parties when necessary.
• Maintain confidentiality in accordance with UI Health Care and HIPAA guidelines.
• Arrange patient and guest transport requests via the transport module in Epic.
• Accurately coordinate deliveries to the desk, logging items and contacting appropriate departments in a timely manner.
• Maintain, record, and monitor Lost and Found items, utilizing the databases.
• Field inquiries, research items, and contact owners.
• Comply with UI Health Care and Guest Services cash handling policies and procedures.
• Provide information on all parking options.
• Process valet transactions utilizing the CVPS electronic valet system and appropriate cash register functions.

Requirements

• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
• Public contact/customer service.
• Cash Handling Ability.
• Must have good communication, attention to detail, and multi-tasking skills.
• Professional presence.
• Skill in using computer software and operating basic office equipment.
• Able to remain in a stationary position for periods of time.

Qualifications

• Desirable Qualifications: Public contact/customer service, Cash Handling, Ability to demonstrate exceptional service excellence with every patient and guest in a fast-paced environment, Must have good communication, attention to detail, and multi-tasking skills, Must be able to demonstrate professional presence, Skill in using computer software and operating basic office equipment, Able to remain in a stationary position for periods of time.