Clerk III - Center for Disabilities & Development

Serves as point of check-in/scheduling in main lobby

Serves as point of check-in/scheduling in main lobby

Desired Qualifications

• Knowledge of medical terminology.
• Public contact/customer service experience.
• Knowledge of HIPAA guidelines and laws regarding release of medical information.
• Experience working with electronic medical records systems.
• Experience with release of medical information.
• Knowledge of UI Health Care policies and procedures.

Minimum Eligibility Requirements

• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Characteristic Duties And Responsibilities

• Provides direction to patients and visitors.
• Records and checks patients into parking system.
• Volates appropriate clinical staff to notify of patient arrival and location.
• Evaluates, prioritizes and processes all incoming patient information from fax, mail, Epic in-basket, telephone and additional sources; sorting by the patient, document type and the number of pages; scans information into EPIC and updates referral shells appropriately.
• Reviews, organizes, and prepares internal and external patient documentation to be scanned into EPIC. Scans and downloads patient documents.
• Obtains medical records needed for processing requests for medical information.
• Processes requests received from patients via MyChart messaging.
• Answers and provides customer service to the callers on the CDD toll-free line; directing the caller to the appropriate department or person; and responding to all messages in the voicemail inbox daily and periodically throughout the day.
• Assembles and disseminates pre-service packets for new referrals and returning patients.
• Provides backup to other Clinical Operations staff members as needed including medical records, DAR prep, confirmation calls, rescheduling same-day cancels, and scoring patient forms.
• Performs other projects and tasks as assigned.

Application Details

• To be considered for an interview, applicants must upload the following documents and mark them as a “Required”: Resume.

Classification Title

Clerk III

Appointment Type

Merit

Schedule

Full-time

Contact Information

• Organization: Healthcare
• Contact Name: Michael Lynch
• Contact Email: michael-lynch-2@uiowa.edu