Clerk 2- Customer Service Representative/Dispatch (Local Government)

About the role

This position supports transportation services by assisting consumers, maintaining accurate records, and coordinating daily dispatch needs. It offers a challenging and rewarding opportunity supporting services that enhance the lives of individuals in the community.

Responsibilities

• Intake Processing: Perform intake tasks and update registrations for new and existing consumers
• Reservation Entry: Take trip reservations by phone and enter requests into the computer system
• Address Verification: Enter and verify geo codes for consumer and destination addresses and make corrections when needed
• File Maintenance: Maintain complete and organized consumer files including eligibility forms and age verification
• Trip Monitoring: Track vehicle locations and adjust trips when necessary to support timely service
• Driver Direction: Direct drivers according to laws, regulations, and County procedures
• Incident Response: Contact emergency services when needed and follow required procedures for accidents or incidents

Requirements

• Minimum Experience and Training Requirements: Six months as a Clerk 1 and educational development to the level of the eighth grade; or Completion of a high school business curriculum; or Any equivalent experience and/or training which provided the required knowledges and abilities.
• Other Requirements: You must meet the PA residency requirement.

Qualifications

• You must be able to perform essential job functions.

Skills

N/A

Benefits

In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Pay

Salary: In some cases, the starting salary may be non-negotiable.

Schedule

Work Schedule and Additional Information: Full-time employment. Work hours will vary, transportation operates 4:00 AM to 9:00 PM. May have irregular hours, including evenings and weekends. Some travel in and out county for meetings.

How to Apply

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

Exam Information

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.