Customer Support/Service Representative II

About the role

The Customer Service Representative supports customer satisfaction by managing inquiries, processing orders, and ensuring timely and accurate communication. This role acts as a liaison between customers and internal teams, resolving issues and coordinating activities to meet service expectations. The position plays a key role in maintaining strong customer relationships and supporting efficient order fulfillment processes.

Responsibilities

• Respond to customer inquiries and resolve issues promptly while maintaining professional communication.
• Process, modify, and manage customer orders, ensuring accurate pricing, terms, and documentation.
• Cook shipments and track order fulfillment in alignment with customer needs and business requirements.
• Maintain accurate records of customer interactions, transactions, and issue resolution in system tools.
• Collaborate with cross-functional teams to resolve issues and identify opportunities to improve customer experience.

Requirements

• A high school diploma or GED.
• At least 1 year of administrative or customer service experience.
• Strong communication and problem-solving skills with the ability to manage customer interactions effectively.
• Proficiency with computer systems, including CRM or ERP platforms.
• Ability to prioritize tasks and maintain accuracy in a fast-paced environment.

Preferred Qualifications

• Experience in customer service within manufacturing, logistics, or industrial environments.
• Familiarity with SAP or similar ERP systems.
• Experience handling order management, billing, or shipment coordination.
• Ability to identify process improvements and enhance customer experience.

Total Rewards

We offer comprehensive total rewards packages including base pay, variable incentive programs, 401K, medical, dental, vision, life & disability, and variety of well-being resources that meet the needs of our diverse workforce. Union benefits are governed by the applicable collective bargaining unit agreement.

Pay

$19.81 - $24.76

Schedule

N/A

Benefits

N/A

Contact Information

Vibrantz Technologies Inc. ("Vibrantz") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Vibrantz strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex gender, age physical or mental disability, genetic information, sexual orientation, or any other characteristics protected under applicable federal, state or local law.

Location

Mayfield Heights, OH

Website Privacy Policy

Please read our Website Privacy Policy located on our www.vibrantz.com site to understand the type of information we collect and the specific practices and guidelines that protect the security and confidentiality of your personal data. If any term in the policy is unacceptable to you, please do not use the Website or provide any personal data.

Revisions to our Privacy Policy

See www.vibrantz.com for updates.