Clerical Team Lead- Atrium Health Harrisburg Family Medicine

About the role

The Ambulatory Clerical Team Lead is responsible for leading the day-to-day responsibilities related to scheduling appointments, referral management, registration and check-in, and the like. This individual will be a subject matter expert in their area of responsibility.

Responsibilities

• Follows relevant job description requirements for clerical teammates responsible for leading and as applicable to the department (i.e.: Patient Services Specialist, Imaging Specialist, Office Clerk Receptionist, Care Coordination/Authorization/Scheduling Specialist, etc.)
• Develops and distributes all required reports and metrics applicable to the department.
• Exhibits exceptional customer service skills and leads and trains others to enhance customer service to the team.
• Identifies variances in performance of the department and works with team members to meet expectations.
• Trains and assists new team members in the onboarding process for the department.
• Reports issues to the department supervisor or manager as applicable that they cannot resolve with recommendations for how to address performance concerns.

Requirements

• High School Diploma or GED required; Associates degree in healthcare related field preferred.
• Medical, secretarial, and/or customer service experience required.
• 2 years in a medical office setting preferred.
• Experience as CMA/RMA, MOA or in a call center environment preferred.

Qualifications

• Education: High School Diploma or GED required; Associates degree in healthcare related field preferred.
• Experience: Medical, secretarial, and/or customer service experience required. 2 years in a medical office setting preferred. Experience as CMA/RMA, MOA or in a call center environment preferred.

Skills

• Exceptional customer service skills.
• Ability to lift up to 30 pounds.
• Intact senses of sight, hearing, and touch.
• Ability to speak and articulate clearly.
• Fast-paced environment adaptability.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Education Assistance Program.

Pay

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training. Premium pay such as shift, on-call, and more based on a teammate's job. Opportunity for annual increases based on performance.

Schedule

M-F - hours will vary depending on needs of the business. As early as 6:30a and as late as 5p. Primary shift will be 8a-5p.