Team Lead - Medical Staff Services

POSITION PURPOSE

Serves as Lead Coordinator providing guidance and support for Trinity Health Southeast Michigan Medical Staff Services (MSS), which includes Ann Arbor, Chelsea, Livingston, Livonia, and Oakland locations. Provides support to medical staff and administrative leadership, the organized medical staff, and medical staff committees pertaining to medical staff appointments, compliance, bylaws, rules and regulations, and policy interpretation. Responsible for the consistent application, effectiveness, and integrity of medical staff programs and processes, including the credentialing, privileging and peer review processes, through regular auditing and data analysis. Ensures coordination of crossover providers at TH SEMI facilities to maintain alignment and promote efficiency. Assist local MSS Managers with management of daily operations within assigned functional areas and ensures alignment with established priorities and consistent, timely completion of work assignments. Provides input into hiring decisions, as well as colleague performance planning and review sessions.

Required Education, Experience And Certification/Licensure

• Education: Associate’s degree in healthcare administration, business administration or similar degree OR equivalent. Bachelor's degree preferred.
• Experience: A minimum of 3 years of healthcare administrative/office experience with a working knowledge of federal, state and TJC accreditation standards and general medical terminology required. Medical staff services, hospital credentialing and privileging, and peer review experience preferred. Demonstrated program management skills and experience with PDCA Cycles or Lean/Six Sigma preferred.
• Certification/Licensure: None required. Certified Professional Medical Staff Management (CPMSM) or Certified Professional Credentialing Specialist (CPCS) preferred.

Essential Functions And Responsibilities

• Accountable for the development, facilitation, monitoring and ongoing process improvement of the onboarding, credentialing, expirable, peer review (FPPE, OPPE), and other essential operations and processes.
• Supervises, organizes, and coordinates the daily activities of the Medical Staff Services colleagues, in support of MSS leadership, including the direction and maintenance of a comprehensive and specialized credentialing program, to assure continued accreditation and deemed status.
• Serves as a liaison between MSS leadership and internal and external stakeholders.
• Buils positive physician/practitioner relationships by actively engaging in dialogue, identifying areas of improvement, and working with leadership and other appropriate individuals to resolve conflict that physicians/practitioners may be experiencing related to MSS activities.
• Assists in the development of policies and procedures related to MSS.
• Provides interpretation and education.
• Serves as a subject matter expert and liaison for research and knowledge of accreditation and State and Federal regulatory guidelines.
• Researches, develops, and maintains appropriate guidelines to ensure compliance.
• Maintains a working knowledge of Trinity Health Integrity & Compliance Program & Code of conduct, as well as other policies & procedures to ensure adherence in a manner that reflects honest, ethical & professional behavior.

Required Skills And Abilities

• Proficiency with MS Outlook, Word, Excel, and PowerPoint.
• Excellent interpersonal, verbal, and written communication skills necessary to facilitate communication, collaboration, and interaction with all levels of hospital personnel, medical staff and external agencies and organizations regarding MSS functions.
• Able to challenge established ways of doing things in a constructive manner.
• Leadership and credibility to conduct educational programs for staff at all levels, including medical staff.
• Exceptional organizational skills, analytical ability, and comprehensive knowledge base to identify opportunities for improvement and problem resolution, and to evaluate credentialing, privileging, and MSS operations.
• Extensive knowledge of Joint Commission, CMS, and Michigan regulations and standards as they relate to Medical Staff functions.
• Ability to manage changing priorities and work with frequent interruptions, exercise independent thinking and judgment, ability to work without direct, day-day supervision required.
• MSOW and MPS expertise; Proficiency with Midas/Statit familiarity (preferred).