Team Lead-Patient Access Services

Responsibilities

• Serve as the super-user and lead in a facility setting.
• Perform diversified duties in support of the Patient Access department, including, but not limited to, providing leadership and direction to assigned personnel.
• Create positive relationships and excellent patient experience throughout the facility including but not limited to patient arrival and registration process.
• Ensure coverage for quality registration 7 days a week, 24 hours a day, thought out the facility.
• Maintain quality data to hold staff accountable to department metrics and standards.
• Ensure optimal reimbursement through accurate registration, insurance verification and upfront collections.
• Act as the resource and provide education to staff.
• Maintain productivity of staff and ensure registration functions of the system are maintained as a supplement to emergency room arrival & registration.
• Oversee the expired patient process.
• Manage safe keeping of patient valuables.

Qualifications

• An Associates Degree in related field or equivalent experience is required, Bachelors degree preferred.
• Medical Terminology, Lean Training, CHAA or CHAR Certified preferred.
• 3-5 years experience in related leadership role.
• Minimum one (1) year of prior Team Lead or coaching experience required (including hiring staff, delivering corrective action, and leading employees).
• Proven proficiency with technology, including computers, software.
• Demonstrated excellent communication and organization skills, leadership experience preferred.
• Proven proficiency with Microsoft Office, an Electronic Health Record, and other web-based portals required.
• Proven proficiency with Epic registration, scheduling and billing required.
• Medical Terminology certification is preferred.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.