Clerical Support, Intermediate (Installation and Billing)

About the role

The Installation and Billing team processes member enrollments to provide access to care for our members and ensure accuracy of billing. The Clerical Support Representative Intermediate will report to the Operations Supervisor and will rotate onsite days with others on the clerical support team.

Responsibilities

• Batch, track, compile and distribute mail, proofread and assemble documents in addition to general office support such as faxing, filing, and copying.
• Provide team support on routine to complex projects.
• Handle inquiries and incoming work requests.
• Update and maintain information in various databases.
• Maintain inventory of office supplies and prepare and send outgoing mailings and packages.
• Identify and report issues timely.
• Support the team from Blue Shield’s Lodi office, by working multiple days in office each week based on business need.
• May be required to work overtime or Saturdays based on business need.

Qualifications

• A high school diploma or GED.
• At least 3 years of prior relevant experience.
• 1-2 years prior clerical experience preferred.
• Knowledge of Microsoft Systems such as Outlook, Excel, and Word.
• Ability to multi-task and meet required deadlines.
• High attention to detail.

Benefits

Hybrid Virtual Work. This role allows employees to work virtually full-time, however employees will be expected to come to the office based on business need.

About Us

About Blue Shield of California As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies. At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience. To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Our Values

• Honest.
• Human.
• Courageous.

Workplace Model

We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility: For most teams, this means coming into the office two days per week. Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need. For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

Physical Requirements

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day. Please click here for further physical requirement detail.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws. JOB INFO Job Identification : 20261046 Job Category : Corporate Support Posting Date : 2026-07-09T16:19:38+00:00 Job Schedule : Full time Locations : Lodi, CA, United States Pay Range for California : $20.13 to $28.18 Pay Range for Bay Area : $22.69 to $31.76 Note : Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate experience, location (California, Bay Area, or outside California), and current employee salaries for similar roles. Role can be filled by a candidate requiring sponsorship : No