Clerical Support Associate

Responsibilities

• Communicates regularly with management and operational staff.
• Greets patients coming into the clinic.
• Performs registration and processing of all patients entering the clinic for care.
• Professionally answers phones, screens calls, directs calls to the appropriate person, and takes accurate, complete messages when necessary.
• Obtains and verifies patient insurance information including Medicaid and may seek approvals.
• Prepares and updates medical charts and records.
• Enters patient data into files and databases.
• Orders and maintains inventories of supplies for clinical and administrative operations.
• Arranges equipment maintenance and repair.

Qualifications

• High School Diploma or Equivalent.
• At least one (1) year prior experience in a Clinic or Medical Office.
• Working knowledge of general office equipment, such as printers, scanners, and fax machines.
• Computer literacy including proficiency in Microsoft Office Suite and EHR.
• Ability to display excellent time management skills with the ability to prioritize work and multi-task.
• Some flexibility is needed and willingness to stay past the normal shift and/or adjust the schedule to meet tight deadlines.
• Possess good written and verbal communication skills.
• Able to maintain the confidentiality of patient records.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.