Clerical Support Assoc

About the role

Performs receptionist/secretarial duties to expedite and coordinate unit operations. Serves as a liaison between the unit, internal hospital departments and external contacts.

Responsibilities

• Directs patients, physicians, visitors and staff to appropriate areas
• Answers telephones, directs calls, and takes messages
• Admits patients to unit
• Labels doors and obtains addressograph plate
• Coordinates room assignments with Patient Registration
• Maintains/changes patient record to reflect reassignment
• Notifies appropriate staff when patient's room is ready
• Schedules appointments for patient's tests and procedures
• Coordinates transportation, as needed
• Responds to patients on the intercom system and promptly relays information to appropriate staff member
• Runs errands as necessary to lab, pharmacy, CSR, etc.
• Serves as a liaison with various hospital departments (i.e Central Service, Dietary, Environmental Services, Staffing Office, etc.)
• Transcribes physician's orders to appropriate documents
• Enters requests for lab work/diagnostic testing into the computer system, including all requested demographic and clinical information
• Enters significant patient data into the computer information system, i.e., reports, procedures, referral, admission, transfers, discharges, diet orders, etc.
• Maintains and updates patient medical record
• Ensures admission consents and cytology forms are complete and filed
• Prepares medical record to accompany patient on off-unit activity
• Completes medical record upon patient discharge and transfers to Medical Records Department
• Maintains various unit records (i.e., census sheets, etc.)
• Collects volume indicators for performance improvement activities and compiles statistics for reporting
• Maintains unit supply inventory
• Orders and restocks office supplies and patient care items with respect to the guidelines/par levels for the unit
• Performs related duties, as required

Qualifications

• High School Diploma or equivalent, required
• American Heart Association (AHA) Heartsaver Course, preferred
• Prior clerical experience, preferred
• Typing 30 wpm and/or data entry skills (80 keystrokes per minute), required
• Knowledge of medical terminology, preferred
• Ability to communicate effectively

Pay

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).