Clerical Supervisor 1 - Berks County Assistance Office

Join the Department of Human Services (DHS) as a Clerical Supervisor 1 and lead office staff while maintaining high-quality customer service at the Berks County Assistance Office (CAO). This role offers the opportunity to coach and support clerical staff in completing important daily tasks, ensuring the unit remains organized, efficient, and ready to serve the public. Be part of a team that values leadership, clarity, and steady performance.

About the Role

This position focuses on supervising clerical staff, organizing daily tasks, and supporting essential office operations. You will help maintain accuracy, efficiency, and clear communication within the clerical unit.

Responsibilities

• Work Planning: Plan and distribute assignments to clerical staff.
• Policy Guidance: Explain procedures, demonstrate equipment use, and clarify office policies.
• Document Review: Check completed work for accuracy, completeness, and timeliness.
• Staff Support: Provide guidance and conduct individual conferences, unit meetings, and performance reviews.
• Attendance Oversight: Monitor time records and approve or disapprove leave based on operational needs.
• Operational Assistance: Prepare reports and assist with equipment troubleshooting and office functions.

Schedule

• Full-time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. This may change based on operational needs.
• Overtime and travel as needed.
• Telework: This position may be eligible to telework part time after completion of the probationary period. Specific details of the telework schedule will be discussed during the interview process. To telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If unable to telework, you may report to the headquarters office in Reading. The ability to telework is subject to change at any time.

Work Conditions

• Assigned duties are performed in a controlled office environment.
• In counties with district offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.

Pay

In some cases, the starting salary may be non-negotiable.

Requirements

Minimum Experience and Training

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Other Requirements

• You must meet the PA residency requirement. For more information, refer to Residency Guidelines.
• Hiring preference for this vacancy may be given to candidates who live within Berks County. If no eligible candidates who live within Berks County apply, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements

• A conditional offer of employment will require submission of criminal history reports.
• You must pass a background investigation.