Clerical Coordinator

About the role

The Clerical Coordinator position at Corporate At Houston Methodist is responsible for providing administrative support to the department, executing daily operations efficiently and accurately, and performing duties of other office staff. This role also oversees department resources to align with budgetary goals and coordinates projects and work as assigned.

Responsibilities

• Serves as preceptor, mentor, and resource to less experienced staff.
• Collaborates with department staff members to ensure the required resources are available for scheduled meetings and department activities.
• Coordinates office staff schedules, as appropriate, to provide daily staff coverage to promote/maintain smooth department operations.
• Identifies, anticipates potential customer problems and resolves patient and visitor issues with highest level of customer service, professionalism and compassion.
• Coordinates and provides routine duties associated with department functions and services, e.g., reception, scheduling, supplies, responds to patient/customer requests or flow/office clerical resources, pre-authorizations, etc.
• Maintains timelines for follow-up and prioritization of department projects and tasks.
• Organizes and maintains department files, manuals and records to ensure ready access to information.
• Exhibits judicious use of department resources to maximize operational budget.
• Coordinates, uses sound judgement and fiscal responsibility, processing and resolution of requisitions, vouchers, purchase orders, and capital/project materials, as appropriate.
• Identifies innovative solutions for process improvement to make processes work better for patients, visitors, and department.

Qualifications

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.).
• Four years of secretarial, clerical support or related experience.
• One year of healthcare related experience preferred.

Knowledge and Abilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations.
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
• Strong analytical skills.
• Professional handling of exposure to confidential/sensitive information.
• Collaborates with management, medical staff, and employees at all levels within the organization.
• Works under pressure and balances many competing priorities.
• Proficient with word processing, spreadsheet, and presentation software.
• Comprehensive knowledge of physician referral protocol and hospital policies and procedures.

Essential Functions

• People Essential Functions:
• Serves as preceptor, mentor, and resource to less experienced staff.
• Collaborates with department staff members to ensure the required resources are available for scheduled meetings and department activities.
• Coordinates office staff schedules, as appropriate, to provide daily staff coverage to promote/maintain smooth department operations.
• Identifies, anticipates potential customer problems and resolves patient and visitor issues with highest level of customer service, professionalism and compassion.
• Provides an effective communication link between patients and medical staff, assisting patients when needed.
• Role models’ healthy work relationships such as mitigation of conflict, leading problem-solving and resolution efforts.
• Recommends initiatives to improve department scores for employee engagement.
• Service Essential Functions:
• Coordinates and provides routine duties associated with department functions and services, e.g., reception, scheduling, supplies, responds to patient/customer requests or flow/office clerical resources, pre-authorizations, etc.
• Maintains timelines for follow-up and prioritization of department projects and tasks.
• Compiles and composes a variety of correspondence, department reports and presentations using the appropriate office equipment and software for word processing, graphics and spreadsheets.
• Independently completes requests from management for routine changes in department processes, e.g., wayfinding, physical signs and online systems.
• Organizes and maintains department files, manuals and records to ensure ready access to information.
• Quality/Safety Essential Functions:
• Directs problem definition and resolution activities, following managerial review, as appropriate.
• Follows up on action items to ensure completion of assignments, ensuring all deadlines are met.
• Protects privacy rights and maintains confidentiality of patient information and computer security codes, as well as protects the integrity of privileged information.
• Participates in department quality improvement processes.
• Assists management to assure Environment of Care rounds are performed.
• Contributes towards improving department/practice quality and safety scores.
• Finance Essential Functions:
• Exhibits judicious use of department resources to maximize operational budget.
• Maintains and reconciles supply levels to ensure compliance with department budget operations while maintaining financial efficiency.
• Coordinates, uses sound judgement and fiscal responsibility, processing and resolution of requisitions, vouchers, purchase orders, and capital/project materials, as appropriate.
• Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing team incidental overtime.
• Utilizes time efficiently and helps other team members.
• Growth/Innovation Essential Functions:
• Identifies innovative solutions for process improvement to make processes work better for patients, visitors, and department.
• Sets continuous professional development opportunities on topics such as guest relations, patients' rights, and medical issues.
• Completes and updates the My Development Plan on an ongoing basis.
• Ensures own career discussions occur with appropriate management.

Supplemental Requirements

• Work Attire: Uniform: No Scrubs: No Business professional: Yes Other (department approved): Yes
• On-Call*: No
• Travel**: May require travel within the Houston Metropolitan area Yes May require travel outside Houston Metropolitan area No

Equal Opportunity Employer